Rosalinda Paz
Tucson,AZ
Summary
Service oriented Senior PFS Representative with a 24 plus year background in pediatrics and Certified Medical Assisting. Experienced in a fast paced environment, solid work ethic, compassionate for patients as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Highly trained from Kino college, knowledge with scheduling, insurance, billing and back office.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Banner University Medical Center
Tucson, AZ
12.2024 - Current
- Record and maintain precise electronic health records of vital signs.
- Conduct laboratory draws and injections efficiently.
- Support nursing staff with designated tasks and room turnover.
- Maintain message pool.
- Supporting families and pediatric patients of all ages.
- Launched Pulmonary Function testing in the Pediatric Hem/Onc clinic.
- Precepting newly hired medical assistants and front office team members.
- Assisted nurse navigation team with back office tasks.
- Assisted front office with managing incoming referrals and scheduling.
- Ensured clinic was well-stocked with necessary supplies.
- Supporting families and pediatric patients of all ages.
Senior PFS Representitive
Banner University Medical Center Tucson Campus
Tucson
05.2021 - 12.2024
- Checking patients in (verifying insurance, demos, scanning in insurance cards and ID’s, having COA-financial agreement and common well/exchanged signed) and collections.
- Checking patients out (scheduling follow up appointment-sometimes multiple) generating work school excuse letter when needed.
- Answering phone lines- transferring calls to appropriate team, sending messages to provider or appropriate teams.
- Scheduling, canceling and rescheduling appointments- including sending provider messages when appointments are canceled or rescheduled.
- Monitoring clerical pool (scheduling appointments, contacting patients, sending out letters to families).
- Blocking providers schedules in schedule books for On Service, Vacations etc.. Rescheduling patients when providers are not available.
- Keeping up to date with clinic emails due to scheduling and rescheduling patients.
- Incoming referrals- full registration, insurance verification and authorization, requesting records, labs and imaging for new patients. Labeling incoming records and scanning records in patient chart. Placing referral request in referral management for provider review. Scheduling new patient consult. Generating PFS notes for new patient and placing in patient chart, MS4 and homepage.
- Sending provider letters/ clinic notes out when new consults are seen.
- Reminder phone calls out to patients scheduled the following day.
- Maintaining faxes, distributing to appropriate teams.
- Screening incoming mail.
- Creating new FINs for clinic patients
- Scheduling add on patient appointments throughout the day.
- Receiving Hemophilia schedule via email. Scheduling those special clinic patients, working new referrals that are seen that day as well.
Office Coordinator
Banner University Medical Center
Tucson, AZ
05.2018 - 05.2021
- Answered and managed incoming and outgoing calls from patients, physicians and inpatient units.
- Scheduling patient's by phone, email or in-person for procedures with Interventional Radiology using schedule books. Complete scheduling with coordination such as requesting anesthesia or notifying all reps/ parties involved.
- Registering new patients to Banner creating new medical record/ EMR.
- Requesting records and imaging appropriate for procedure processes.
- Processing incoming orders through work queue or through right fax.
- Generating orders for routine procedures.
- Assisting Interventional Radiology Physicians with any scheduling or coordination needs.
- Collaboration with other departments throughout Banner for timely and accurate patient care for Interventional Radiology needs.
- Processing incoming and directing orders/consults to appropriate departments.
- Assisting nurses with any incomplete paperwork needed for patients scheduled procedures.
- Filling and scanning patient orders/ consults to appropriate EMR.
Certified Medical Assistant
Banner University Medical Center
Tucson, AZ
02.2017 - 05.2018
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled, rescheduled and handled cancelled appointments for patients such as follow up imaging and labs.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Reviewed and sent medical records to other physicians upon request.
- Place referrals to appropriate specialties.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Set up peer to peer physician calls for procedure or imaging denials.
- Monitoring call center pool for incoming patient calls for Interventional Radiology department.
- Placing follow up phone calls to patients post procedure.
- Assisting physicians with any clinic patients needs.
Patient Care Technician/PCA
Banner University Medical Center
Tucson, AZ
07.2000 - 02.2017
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Record height and weight of patients.
- Collect specimens such as urine, sputum or feces.
- Draw blood from veins by butterfly venipuncture methods.
- Train other medical personnel in phlebotomy or laboratory techniques.
- Conduct electrocardiograms (EKG).
- Front desk, answering phones and directing calls.
- Admit and discharging patients.
- Train and orient Patient Care Associates to home unit.
- Knowledge of EMR/ EPIC superuser.
- Validator for unit specific quality controls.
- Senior PCT, completed PCT ladder as PCT IV. Maintaining yearly qualifications.
- Balancing and monitoring PCT schedule for department.
- Supporting nursing staff and assisting in their needs for accurate and timely tasks.
Education
Certification: Certified Medical Assistant
Kino College
Tucson, AZ11.2016
Patient Care Technician: Nursing
University Medical Center
Tucson, AZ07.2000
GED -
El Rio Community Center
Tucson, AZ03.1996
Skills
- Team player
- Outstanding performance
- Critical thinker
- Mentor and trainer
- Improvement seeker
- Proven leader
- Customer service
- Administrative support
- Scheduling
- Office management
Certification
- Certified Medial Assistant, National Center for Competency Testing
Timeline
Certified Medical Assistant
Banner University Medical Center
12.2024 - Current
Senior PFS Representitive
Banner University Medical Center Tucson Campus
05.2021 - 12.2024
Office Coordinator
Banner University Medical Center
05.2018 - 05.2021
Certified Medical Assistant
Banner University Medical Center
02.2017 - 05.2018
Patient Care Technician/PCA
Banner University Medical Center
07.2000 - 02.2017
Certification: Certified Medical Assistant
Kino College
Patient Care Technician: Nursing
University Medical Center
GED -
El Rio Community Center