Holly Dziubinski
Jamestown,NY
Summary
Case supervisor with experience leading teams and managing complex caseloads. Proven record of improving processes to increase efficiency while maintaining regulatory compliance. Strong communication, self-directed work style, and problem-solving skills.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Caseworker Supervisor, Grade B
Chautauqua County
Jamestown, New York
06.2023 - Current
- Supervised caseworkers in person and remotely to support compliance with county and state regulations and policies.
- Supported staff efforts to improve workflow efficiency and reduce caseload size by about 20% without new or additional resources.
- Identified and resolved client issues, concerns, and complaints through calm de-escalation.
- Reviewed file accuracy and completeness, conducted performance evaluations, maintained personnel files, and identified staff training needs.
- Developed training program and collaborated on recruitment, interviewing, hiring, and onboarding of staff.
- Coordinated and facilitated interdisciplinary meetings with community organizations.
Social Worker
Heritage Park Rehabilitation and Skilled Nursing
Jamestown, NY
11.2022 - 04.2024
- Conducted client assessments using strengths-based approach, developed care plans, and coordinated successful discharges.
- Worked collaboratively with other professionals to coordinate service needs and facilitate communication with the client and families.
- Managed full-time caseload while working part-time, ensuring thorough electronic case records.
- Deescalated conflicts among residents and resolved complaints from professionals, clients, and families.
Senior Caseworker/Court Liaison
Chautauqua County
Mayville, New York
10.2021 - 06.2023
- Oversaw staff submissions to Family Court, ensuring compliance and accuracy.
- Collaborated with staff to prepare legal documents, complete discovery requests, and review child abuse/maltreatment histories, delivering comprehensive reports to the Court System.
- Coordinated communication among Department of Mental Hygiene, Social Services Attorneys, Family Court, and clients to streamline case management.
- Revitalized position requirements and duties increasing efficiency by approximately 25%.
Senior Caseworker, Child Protective Services
Chautauqua County
Jamestown, New York
02.2018 - 10.2021
- Specialized in casework related to sexual abuse, severe abuse, and fatalities to ensure effective support and intervention.
- Supervised Caseworkers in unit and Department to enhance team performance and maintain quality case management.
- Led pilot program transitioning to an electronic records system and point of contact for the program.
- Collaborated with an electronic records company and facilitated training for staff during program implementation.
Caseworker
Chautauqua County
Jamestown, New York
03.2014 - 02.2018
- Investigated reports of suspected abuse, maltreatment, and neglect using a strengths-based approach, specializing in sexual abuse cases.
- Responded to crisis situations, assisted in resolutions, utilized de-escalation techniques, and ensured the safety of the child(ren).
- Completed court documentation, attended court hearings, and monitored compliance of court-ordered tasks.
- Managed caseload with flexibility and cultural competency, ensuring thorough maintenance of paper and electronic records.
Senior Child Care Counselor
Gustavus Adolphus Family Services
Jamestown, New York
10.2011 - 03.2014
- Planned and coordinated a therapeutic program for children in the legal and/or child welfare system, supervising direct care workers to ensure effective delivery of services.
- Led staff development and conflict resolution initiatives, utilizing positive interactions and cultural competency to foster a supportive environment for clients and staff.
- Maintained electronic and paper records for clients and staff, supporting professional development initiatives for staff.
Shift Supervisor
Holy Family Institute
Pittsburgh, Pennsylvania
05.2010 - 04.2011
- Coordinated program to create safe, therapeutic environment for children acclimating to the United States, enhancing their emotional and social well-being.
- Led positive interactions and role modeling, ensuring cultural competency while serving as liaison among volunteers, staff, community members, program supervisors, and families.
- Executed staff development initiatives, resolved conflicts, and implemented disciplinary measures to foster a positive workplace culture.
- Addressed health and safety needs of residents by coordinating medical services and medication administration.,, including medication management, medication administrations, medical appointments, and coordination of services.
Mental Health Services Coordinator
Family Services of Western Pennsylvania
Tarentum, Pennsylvania
07.2008 - 05.2010
- Completed Assessments, created service plans, and advocated for individuals with a mental health diagnosis while assisting them in remaining in a community setting.
- Coordinated communication among healthcare providers, patients, insurance companies, and organizations to enhance care delivery.
- Collaborated with healthcare providers to streamline patient referral systems, ensuring compliance with HIPAA and improving patient access to services.
Guest Services Team Leader
Target Corporation
Pittsburgh, Pennsylvania
01.2008 - 09.2008
- Conducted interviews, trained new hires, and facilitated performance coaching and reviews to enhance team development.
- Developed and implemented recognition programs to boost employee morale while ensuring store compliance.
- Supervised staff activities across six work centers to ensure operational efficiency.
Cashier
Target Corporation
Pittsburgh, Pennsylvania
11.2007 - 01.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained in multiple work centers to enhance team flexibility.
Caseworker II
Allegheny County Children, Youth and Families
Pittsburgh, Pennsylvania
05.2006 - 01.2008
- Conducted comprehensive assessments of child welfare cases for Allegheny County, managing up to 30 families simultaneously.
- Responded to crisis situations, assisted in resolution, and linked the family with community based resources.
- Completed court documentation, attended hearings, and monitored compliance with court-ordered tasks to ensure accountability.
- Utilized strengths-based approach to meaningfully address child abuse/maltreatment.
Caseworker Intern
Allegheny County Children, Youth and Families
Pittsburgh, Pennsylvania
07.2005 - 04.2006
- Managed caseload of up to seven families, providing essential support and resources to facilitate their needs.
- Conducted assessments to evaluate client needs and eligibility for services.
- Assisted families in navigating child welfare systems and resources available.
Education
Bachelor of Social Work -
Chatham College
Pittsburgh, PASkills
- Effective communication
- Document management
- Critical thinking
- Team collaboration
- Adaptability
- Reliable flexibility
- Crisis management
- Data management
- Client support
- Regulatory compliance
- Innovative decision-making
Certification
- Certification in New York State Best Practices in Forensic Interviewing
- Certification in Motivational Interviewing
Timeline
Caseworker Supervisor, Grade B
Chautauqua County
06.2023 - Current
Social Worker
Heritage Park Rehabilitation and Skilled Nursing
11.2022 - 04.2024
Senior Caseworker/Court Liaison
Chautauqua County
10.2021 - 06.2023
Senior Caseworker, Child Protective Services
Chautauqua County
02.2018 - 10.2021
Caseworker
Chautauqua County
03.2014 - 02.2018
Senior Child Care Counselor
Gustavus Adolphus Family Services
10.2011 - 03.2014
Shift Supervisor
Holy Family Institute
05.2010 - 04.2011
Mental Health Services Coordinator
Family Services of Western Pennsylvania
07.2008 - 05.2010
Guest Services Team Leader
Target Corporation
01.2008 - 09.2008
Cashier
Target Corporation
11.2007 - 01.2008
Caseworker II
Allegheny County Children, Youth and Families
05.2006 - 01.2008
Caseworker Intern
Allegheny County Children, Youth and Families
07.2005 - 04.2006
Bachelor of Social Work -
Chatham College