HOLLY ELLARD
Reno,NV
Summary
Dedicated worker with excellent communication, time management, and computer skills. Aiming to leverage my past and current experience to contribute to your team. Frequently praised as hardworking by my peers, I can be relied upon to help achieve goals and provide solutions.
Overview
9
9
years of professional experience
Work History
Insurance and Claims Specialist
Renown Health
03.2024 - Current
- Reviewing billed claims to correct errors, ensuring accurate claims and reimbursement on first claim submission.
- Audit denials and payment variances to determine root cause and correction as required ensuring appropriate reimbursement.
- Conducts prompt follow up with insurance companies by phone or reviewing online payor portals, performing necessary appeals or follow up action to obtain payment.
- Trained and mentored new team members on claims processing procedures and best practices.
- Processed a high volume of insurance claims with attention to detail and accuracy for Medicare Advantage, Workers Compensation, and United Healthcare.
Release Of Information Specialist
Renown Health
04.2022 - 03.2024
- Distributed and managed request volumes within multiple queues in real time.
- Retrieved patient medical records for physicians, technicians and other medical personnel.
- Released information to persons or agencies according to HIPAA regulations.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Perform all duties remotely and in office.
Birth Certificate Processor
Renown Health
04.2021 - 04.2022
- Performed general office duties, such as taking and transcribing dictation, typing and proofreading correspondence, distributing and filing official forms, and scheduling appointments.
- Created, filed, and registered birth and death records in accordance with Nevada vital records’ guidelines.
- Extensively communicated with hospital maternity patients, doctors, nurses, Washoe County health department, funeral directors, and the Nevada state office of vital records and statistics.
- Trained additional staff as needed.
Health Information Management Associate
Renown Health
07.2020 - 04.2021
- Developed, maintained and operated variety of health record indexes and storage and retrieval systems to collect, classify, store and analyzed information.
- Protected security of medical records to ensure that confidentiality was maintained.
- Identified, prepared, scanned, and performed quality assurance reviews on medical records for paper and electronic maintenance.
Custome Service Representative II
Unum Life Insurance Company of America
06.2018 - 01.2020
- Utilized automated systems to log and retrieve call information.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
Health Records Clerk
Presbyterian Healthcare Services
04.2017 - 05.2018
- Scanned patients’ health records into electronic formats.
- Reviewed records for completeness, accuracy and compliance with regulations.
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
Education
Bachelor Of Arts (B.A.) - Theatre
Lee University
Cleveland, Tennessee07.2012
Certification - Certified Professional Coder
AAPC
11-2026
Skills
- Record Releases
- EMR Systems
- Medical terminology
- Reliability
- Excellent communication
- Multitasking
- Adaptability
- Self motivation
- Claims processing and analysis
- Attention to detail
Timeline
Insurance and Claims Specialist
Renown Health
03.2024 - Current
Release Of Information Specialist
Renown Health
04.2022 - 03.2024
Birth Certificate Processor
Renown Health
04.2021 - 04.2022
Health Information Management Associate
Renown Health
07.2020 - 04.2021
Custome Service Representative II
Unum Life Insurance Company of America
06.2018 - 01.2020
Health Records Clerk
Presbyterian Healthcare Services
04.2017 - 05.2018
Bachelor Of Arts (B.A.) - Theatre
Lee University
Certification - Certified Professional Coder
AAPC