Tracie Northcutt
Albion,MI
Summary
Health Information Specialist with 21 years of experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Offers support to maintain staffing and resolves issues while conducting staff training and development of instructional documentation.
Overview
22
22
years of professional experience
Work History
Health Information Specialist
Henry Ford Hospital
04.2016 - Current
- Processed medical records requests from outside providers according to facility, state and federal law.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Conducted Hedis, Risk Adjustment and Quality audits as requested by insurance companies and government agencies, keeping records of the request in Excel.
- Trained and backed call center, to facilitate quality customer care.
- Developed appropriate and accurate written and oral responses to communicate professionally and provide excellent customer service to public.
- Monitored and tracked inventory, ordering supplies as needed for two locations..
- Sorted, scanned, indexed documents, and quality checked documents.
- Maintained relationships with medical providers, suppliers and requesters.
- Followed up with patients about medical record requests.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
Medical Records Clerk
Michigan Heart
06.2008 - 04.2016
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Delivered charts to assigned areas of office by following established routing procedures.
- Communicated effectively with staff, patients and physician offices by email and telephone.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Scheduled office visits for patients as requested by patient and ordered by physician.
Front Desk Receptionist /Appointment Scheduler
Family Health Center Of Albion
01.2006 - 12.2008
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted patients and customers upon arrival, offered assistance and answered questions.
- Welcomed each new arrival pleasantly and confirmed appointments and identification.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
Medical Office Scheduler, Receptionist
Marshall Medical Associates
09.2001 - 02.2007
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Entered procedure codes and diagnosis codes into medical billing software.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used Nexgen to schedule appointments for doctor visits and procedures.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Faxed pharmacies to submit prescriptions and refills.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Received, recorded and filed medical payments by check, cash and credit card.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
Associate of Arts - Liberal Arts And General Studies
Jackson College
Jackson, MI04.2023
Skills
- Professional Relationships
- Procedure Establishment
- Record Releases
- Customer Experience
- Medical Terminology
- Call Transfers
- Medical Record Auditing
- Critical Thinking
- Protected Health Information
- Data Input
- Interpersonal and Written Communication
Timeline
Health Information Specialist
Henry Ford Hospital
04.2016 - Current
Medical Records Clerk
Michigan Heart
06.2008 - 04.2016
Front Desk Receptionist /Appointment Scheduler
Family Health Center Of Albion
01.2006 - 12.2008
Medical Office Scheduler, Receptionist
Marshall Medical Associates
09.2001 - 02.2007
Associate of Arts - Liberal Arts And General Studies
Jackson College
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