Holly Fellows
Summary
Adept at fostering customer relationships and improving retention rates, I leveraged my problem-solving abilities and data entry skills at Devara to enhance service delivery. My background also includes streamlining credit processes at Seedway LLC and boosting conception rates through efficient breeding programs at Heifer Heaven Farms, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Devara
08.2024 - Current
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
Credit Assistant
Seedway LLC
07.2023 - 08.2024
- Delivered diverse departmental administrative support to personnel.
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
- Uploaded completed applications to appropriate credit system.
Herdsman
Heifer Heaven Farms
01.2022 - 06.2023
- Assisted with calf births and wellness management.
- Managed daily farming operations and herding team.
- Performed inventory control and quality assurance of farm's products, supplies and materials and discarded or reordered products as necessary.
- Implemented efficient breeding programs, resulting in higher conception rates and shorter calving intervals.
Team Member
Tractor Supply Company
01.2021 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Some College -
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Bloomfield Central School
Bloomfield 06-2021
Certification -
Wayne Finger Lakes Technical Career Center
Stanley, NY06-2021
Skills
- Complaint Handling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Follow-up skills
- Product Knowledge
- Paperwork Processing
Accomplishments
.
- Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
Certification
- Tractor Safety
-
Timeline
Customer Service
Devara
08.2024 - Current
Credit Assistant
Seedway LLC
07.2023 - 08.2024
Herdsman
Heifer Heaven Farms
01.2022 - 06.2023
Team Member
Tractor Supply Company
01.2021 - 06.2023
Some College -
Finger Lakes Community College
High School Diploma -
Bloomfield Central School
Certification -
Wayne Finger Lakes Technical Career Center
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