Holly Gephart

Germantown ,OH

Summary

Dedicated and highly organized professional with 18+ years of experience in customer service management, conflict resolution, and administrative coordination. Proven ability to handle high-pressure situations, manage sensitive information, and provide excellent public service. Strong communicator with expertise in scheduling, documentation, and problem-solving. Adept at working with diverse populations and maintaining professionalism in fast-paced environments.

Overview

years of professional experience

Work History

Showroom Visual Merchandiser

Morris Home Furnishing

Dayton, OH

05.2022 - Current

Managed inventory organization and display planning, ensuring showroom readiness.
Coordinated with vendors and internal teams to execute promotional events.
Maintained detailed records of display changes and inventory adjustments.
Communicated effectively with customers and team members to ensure seamless service

ACSM

Kroger

Centerville, Oh

05.2004 - 10.2022

Oversaw daily customer service operations, managing a team of 90 associates.
Handled customer inquiries, complaints, and conflict resolution with professionalism.
Processed financial transactions, including bookkeeping, check cashing, and money orders.
Created employee schedules, monitored performance, and facilitated training programs.
Maintained accurate records and reports for upper management, ensuring compliance with company policies.

Education

High School Diploma -

Valley View High School

Germantown, OH

2005

Skills

Administrative & Coordination: Scheduling, record-keeping, reporting, policy compliance
Conflict resolution, interpersonal communication, complaint management
Handling sensitive information, maintaining confidentiality, multitasking in high-pressure situations
Bookkeeping, accounting, financial reporting
Microsoft Office Suite, data entry, digital communication tools
Crisis management, adaptability, quick thinking under pressure

Timeline