Holly Gerk
Delavan,WI
Summary
Dedicated professional with a strong background in education, eager to leverage skills in an office environment. Committed to supporting administrative functions and fostering community engagement, ensuring seamless operations and enhanced collaboration. Proven ability to adapt and thrive in dynamic settings while maintaining a focus on organizational goals. Seeking a role that allows for meaningful contributions to the administrative team and the broader community.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Target
Lake Geneva, WI
08.2023 - Current
- Managed cash register transactions, maintaining precise balances to support financial integrity.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed returns and exchanges in accordance with store policies, ensuring customer satisfaction remained a top priority.
- Responded to customer inquiries, providing exceptional service and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
- Worked effectively in fast-paced environments.
Educational Assistant
Wisconsin School for the Deaf
Delavan, WI
01.2015 - Current
- Collaborated with educators to facilitate engaging lessons and maintain a productive learning environment.
- Monitored student behavior and applied management techniques to promote a respectful and productive classroom atmosphere.
- Assessed and tailored educational strategies to meet specific academic and disability challenges for each student.
- Managed student behavior and participation in large group settings to enhance collaborative learning experiences.
- Created diverse instructional materials tailored to meet the needs of various learning styles.
- Mentored new educational assistants in classroom procedures and effective teaching techniques.
- Implemented behavior management strategies to promote positive student engagement and learning outcomes.
- Facilitated communication between students and educators using sign language and other methods.
- Supported individualized education plans by assisting students with diverse learning needs.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
- Maintained safety and security by overseeing students in recess environments.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Hair Stylist
Great Clips
Delavan, WI / Sheboygan, WI / Woodbridge, VA/ Milwaukee
01.2005 - 07.2021
- Delivered comprehensive hair care services, including cutting, shampooing, conditioning, rinsing, and styling, to enhance client satisfaction.
- Showcased and promoted diverse retail hair care products and treatments to customers.
- Achieved high levels of customer satisfaction through effective service delivery. Streamlined cash register operations to facilitate prompt payment processing. Enhanced record-keeping practices to improve transaction accuracy.
- Developed and implemented scheduling strategies to enhance operational efficiency.
- Collaborated with team members to improve workflow and service delivery standards.
Child Care Counselor
Wisconsin School for the Deaf
Delavan, WI
01.2010 - 01.2015
- Provided specialized instruction in home living skills to enhance independence for deaf and deaf plus students.
- Utilized positive reinforcement techniques to encourage good behavior.
- Encouraged children to develop healthy social and emotional skills.
- Read stories, sang songs and facilitated creative play.
- Provided targeted assistance and mentorship to students, fostering academic success through effective homework support and task management.
- Developed and managed activity schedules to optimize resource allocation and team performance.
- Established and maintained effective communication channels with parents and staff to foster a supportive environment.
- Provided guidance to staff on best practices for behavior management and conflict resolution strategies.
- Developed and facilitated age-appropriate educational programs to promote social skills and teamwork.
- Supervised daily activities for children, ensuring safety and engagement in a nurturing environment.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Cosmetology Diploma / License -
Moraine Park Technical College
Fond du Lac, WISkills
- Experience working with children
- Cashiering & Customer Service
- Superb Time Management Skills
- Accurate with Attention to Detail
- American Sign Language Knowledge
- Experience with scheduling
- CPR & First Aid Trained/Certified
- Basic Office Skills
- High Standards of Excellence
- Self Motivated and Ambitious
- Highly Organized
- Experience with WSD programs such as PowerSchool, Google Drive, Templates, forms, etc
- POS system operation
- Refund handling
- Inventory management
- Payment collection
Accomplishments
receieve a postive note from a customer on my customer service skills
Certification
NCPI certified, CPR,
Training
- National Workshop for the Dorms (Texas)
- Completed/attended all the mandatory trainings/workshops since employed by WSD (ex: Deafhood, Embracing Equality, NCPI, etc)
Additional Experience Includes
- Personal Care Worker
- Housekeeping
- Cooking
Languages
English
american sign language
Native or Bilingual
Timeline
Customer Service Cashier
Target
08.2023 - Current
Educational Assistant
Wisconsin School for the Deaf
01.2015 - Current
Child Care Counselor
Wisconsin School for the Deaf
01.2010 - 01.2015
Hair Stylist
Great Clips
01.2005 - 07.2021
Cosmetology Diploma / License -
Moraine Park Technical College