Holly Gibbons
Des Moines,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Service Dispatcher
Assa Abloy Entrance Systems
Pleasant Hill, IA
01.2018 - Current
- Created schedules for technicians to ensure efficient use of time.
- Coordinated with other departments to ensure prompt response times.
- Resolved customer complaints regarding services rendered by technicians.
- Tracked inventory levels for necessary parts and supplies for technicians.
- Generated reports on completed jobs, pending jobs and customer feedback data.
- Developed strategies to improve customer service processes.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
Customer Service Representative
Bob Brown Chevrolet
Urbandale, IA
03.2014 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Associate of Applied Science -
Des Moines Area Community College
Ankeny, IA05-2024
Skills
- Follow-Up Skills
- Detail Oriented
- Task Delegation
- Scheduling Expertise
- Data Entry
References
References available upon request.
Timeline
Service Dispatcher
Assa Abloy Entrance Systems
01.2018 - Current
Customer Service Representative
Bob Brown Chevrolet
03.2014 - 01.2018
Associate of Applied Science -
Des Moines Area Community College
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