William Klamar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Service Dispatcher
Germain Automotive Partnership
10.2019 - 12.2023
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Reduced response times with effective scheduling and route optimization strategies.
- Proficient with Xtime, CDK, and ADP platforms
- Increased CSI to number on in the central Ohio district
Service Manager
Midwestern Auto Group Luxury Group
08.2007 - 09.2019
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Worked across 17 brands, including Porsche, Audi, BMW, Mini Cooper, Lamborghini, Ferrari, Rolls Royce
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
No Degree - Business Administration
The Ohio State University
Columbus, OHSkills
- Detail Oriented
- Service Coordination
- Follow-Up Skills
- Computer Proficiency
- Customer Service Orientation
Timeline
Service Dispatcher
Germain Automotive Partnership
10.2019 - 12.2023
Service Manager
Midwestern Auto Group Luxury Group
08.2007 - 09.2019
No Degree - Business Administration
The Ohio State University
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