Holly Gostowski

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Kept commercial buildings tidy through regular vacuuming, window cleaning, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
• Kept building spaces premises clean inside and outside.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Addressed minor maintenance issues promptly to prevent further damage or escalation.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Responded quickly to urgent maintenance requests from building occupants or management staff members.

Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
• Enhanced building safety through regular inspection and repairs.
• Safeguarded building security by locking doors and setting alarms at the end of each shift.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Checked in and stocked inventory throughout facility.
• Reported damages and hazardous conditions to management for further action.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Reported vandalism or other damage to property to supervisor.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Supervised supplies in inventory and submitted reorder requests.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

My job description was to greet customers, check their information into the system, find out exactly what was needed for their vehicle, Either order the part needed, or check them out if it was something done the same day. Answer calls and questions the customer may have about a part and/or price. Help the owner find correct sizes of used tires a customers vehicle required. Go pick parts up at local part shops when they were unable to deliver. Be available, be efficient, know my way around an auto garage behind scenes.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.

• Achieved high customer satisfaction by efficiently resolving concerns.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction
• Made sure all of the patients received their life sustaining meds in a timely manner, even if we had to make the exception and overnight the patients much needed medicine so there were no worries for the patient and they would not have to go without.
• Collaborated with management to suggest strategies for executing a way overall felt important throughout the process during their customer experience.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Enhanced workflow by supporting operational tasks effectively.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments, enrolling a student into our system, manual filing of all students, attending and graduates.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently, not only was I working multiple line phones, taking messages, scheduling students to clients.
• Learned and adapted quickly to new technology and software applications, like when they installed a new POS to get the clients checked in and out when coming for a service, I was able to run that and also do my other duties that were required.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Disinfected and wiped down bathrooms manually with our routine adding the homeowners requests if any.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment we did not use mops to do bathroom or hardwood floors to make sure they got the best clean with nothing left behind.
• Cleaned and made sure we followed the homeowners protocol. The way to vacuum, the way the bed be made, and whatever other requests we got on how they preferred we disinfect and tidy the home.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.