Holly Hancock
West Jordan,Utah
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
CNC Neurology University of Utah
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Trained and mentored junior staff, enhancing skills and improving patient care delivery.
- Managed scheduling for medical assistants, optimizing resource allocation and minimizing staffing gaps.
- Conducted performance evaluations for team members, providing constructive feedback to enhance professional development.
- Developed training materials for onboarding new staff, ensuring compliance with organizational policies and procedures.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Neuroscience Institute Intermountain Medical Center
01.2017 - 01.2022
- Vital signs on patients, incoming and outgoing phone calls, customer service, prescription refills, new patient information, ordering medical supplies for the clinic, running the Amputee Clinic Schedule, keeping in contact with the prosthetists, running the Stroke Clinic and Covid Long Haulers Clinic, scanning, faxing, filling out paperwork, consents, draw up Botox injections for doctors, steroid injections for doctors, ONB injections for doctors, inventory, CPR certification, cleaning and stocking exam rooms, referrals.
Scheduler at JVMC
01.2015 - 01.2017
- Incoming and outgoing calls, scheduling patients for testing their providers ordered, giving patients careful instructions for their exams, prior authorizations with insurance, interacting with doctors’ offices.
Medical Assistant
Comfort Care Pediatrics
2013 - 01.2015
- Vital signs, incoming and outgoing phone calls, prescription refills, scribe for Dr. Fox, giving vaccines, ordering vaccines, cleaning and stocking exam rooms, minor lab testing, CPR certification, faxing, scanning, customer service, referrals.
Medical Assistant
Jordan Valley Internal Medicine
2008 - 2013
- Vital signs, incoming and outgoing phone calls, prescription refills, prior authorizations, customer service, giving vaccines, blood draws, simple lab test, CPR certification, cleaning and stocking rooms, medication samples, paperwork, referrals.
Medical Assistant
Wasatch Internal Medicine and Family Practice
01.2003 - 2008
- Vital signs, incoming and outgoing calls, giving vaccines, cross training to other providers, uploading DEXA scans, refilling prescriptions, scheduling other tests, scanning, faxing, referrals, CPR certification.
Education
High Graduate -
Copper Hills
01-2001
No Degree - CNA
Copper Hills High
West Jordan, UT05-2001
Phlebotomy Certification -
Phlebotomy School of Utah
Salt Lake City, UT01-2004
BYU Pathway -
Brigham Young University
Provo, UT07-2021
Skills
- Customer Service
- Phone Etiquette
- Organization
- Hard Working
- Problem Solving
- Phlebotomy Skills
- CNA
- EMR Systems
- Team Player
- Time management
- Problem-solving
- Dependable and responsible
Timeline
CNC Neurology University of Utah
04.2022 - Current
Neuroscience Institute Intermountain Medical Center
01.2017 - 01.2022
Scheduler at JVMC
01.2015 - 01.2017
Medical Assistant
Wasatch Internal Medicine and Family Practice
01.2003 - 2008
Medical Assistant
Comfort Care Pediatrics
2013 - 01.2015
Medical Assistant
Jordan Valley Internal Medicine
2008 - 2013
High Graduate -
Copper Hills
No Degree - CNA
Copper Hills High
Phlebotomy Certification -
Phlebotomy School of Utah
BYU Pathway -
Brigham Young University