Holly Hansen
Frankfort,IL
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
13
13
years of professional experience
Work History
Department Head of Home Decor
Hobby Lobby
Frankfort, IL
02.2019 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Medical Assistant
Rush Copley Heart Institute
Aurora, IL
09.2011 - 08.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
Education
Medical Certification - Medical Assisting
Everest Collage
North Aurora, IL04-2011
High School Diploma -
Downers Grove High School
1436 Norfolk St Downers Grove06-1996
Some College (No Degree) - Early Childhood Education
College of DuPage
425 Fawell Blvd Glen Ellyn Il Skills
- Procedure Assistances
- Patient-focused care
- Phlebotomy
- Patient Scheduling
- Procedure Assistance
- Medical Billing
- HIPAA Compliance
- Data Entry
- Payment Collection
- Preparing specimens and samples
Timeline
Department Head of Home Decor
Hobby Lobby
02.2019 - Current
Medical Assistant
Rush Copley Heart Institute
09.2011 - 08.2014
Medical Certification - Medical Assisting
Everest Collage
High School Diploma -
Downers Grove High School
Some College (No Degree) - Early Childhood Education
College of DuPage
Similar Profiles
Lynnzee WickLynnzee Wick
Sales Associate at Hobby LobbySales Associate at Hobby Lobby
Margaret MontanaMargaret Montana
Cashier at Hobby LobbyCashier at Hobby Lobby
Landon LuncefordLandon Lunceford
Full Time Sales Associate at Hobby LobbyFull Time Sales Associate at Hobby Lobby