Holly Hansen
Hermantown,MN
Summary
Results-driven Market Fulfillment Lead with expertise in leadership training and operational efficiency. Proven ability to enhance fulfillment processes and drive customer service excellence across multiple locations.
Overview
12
12
years of professional experience
Work History
Market Fulfillment Lead
Walmart
Grand Rapids, MN
05.2021 - Current
- Managed operations of 10-store market, including oversight of 2 complex locations.
- Directed leadership training and guidance in fulfillment processes.
- Collaborated with store managers to drive operational excellence initiatives, improving overall fulfillment efficiency.
- Served as subject matter expert for regional operations and initiatives.
- Networking with Home Office and academies on upcoming processes, procedures and training
Store Lead
Walmart
Hermantown, MN
02.2018 - 05.2021
- Supervised daily store operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored new coaches and associates on customer service excellence and operational best practices.
- Implemented inventory management strategies to optimize stock levels and reduce shrink.
Co-Manager
Walmart
Hibbing, MN
07.2014 - 02.2018
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored new coaches and associates on operational procedures and customer service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce shrink.
- Analyzed sales data to identify trends and improve merchandising strategies and feature ordering across departments.
Education
Bachelor of Arts - Sociology And Law
University of MNTwin Cities
Minneapolis, MN05-2007
Skills
- Effective communication
- Establishing strategic relationships
- Educational facilitation
Timeline
Market Fulfillment Lead
Walmart
05.2021 - Current
Store Lead
Walmart
02.2018 - 05.2021
Co-Manager
Walmart
07.2014 - 02.2018
Bachelor of Arts - Sociology And Law
University of MNTwin Cities