Melissa Unger
New Oxford,PA
Summary
Highly skilled Fulfillment Lead with strong background in store fulfillment processes. Proven leadership abilities, including managing and coordinating teams for effective productivity. Demonstrated improvements in order fulfillment processes and workflows to enhance overall efficiency. Exceptional problem-solving skills, adept at identifying issues, conducting analysis, and developing solutions that drive operational performance. Maintains smooth and efficient operations in order to surpass demanding goals consistently. Excellent time management, problem-solving communication skills gained over many years in the field. Handle all aspects of order fulfillment. Skilled trainer and mentor with solid understanding of policy and procedure implementation. Quick learner with highly productive nature and superior work ethic.
Overview
11
11
years of professional experience
Work History
Market Fulfillment Lead
Walmart
Ellicott City, MD
02.2023 - Current
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
- Provided guidance and support to team members in order to meet daily goals.
- Organized workflow to ensure all orders were processed accurately and on time.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Developed strategies for efficient order fulfillment processes and procedures.
- Analyzed trends in customer demand patterns in order to forecast future needs more accurately.
Store Manager
Walmart
Hampstead, MD
04.2020 - 02.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
Walmart
Randallstown, MD
10.2018 - 04.2020
Store Manager
Walmart
Hampstead, MD
10.2016 - 10.2018
Store Manager
Walmart
Wyomissing, PA
10.2014 - 10.2016
Education
Bachelor of Arts - Sports And Exercise Science
Messiah College
Grantville, PA05-2001
Skills
- Order fulfillment
- Data analysis
- Inventory management
- Customer service
- Workflow organization
- Team leadership
- Employee training
- Process improvement
- Performance metrics
- Time management
- Adaptability
- Sales strategy
- Customer demand forecasting
- Collaboration skills
- Troubleshooting techniques
Affiliations
- I am the Secretary and Member at the Irishtown Volunteer Fire Company
Timeline
Market Fulfillment Lead
Walmart
02.2023 - Current
Store Manager
Walmart
04.2020 - 02.2023
Store Manager
Walmart
10.2018 - 04.2020
Store Manager
Walmart
10.2016 - 10.2018
Store Manager
Walmart
10.2014 - 10.2016
Bachelor of Arts - Sports And Exercise Science
Messiah College