Holly Harper
Bellingham,WA
Summary
Service-focused customer service specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Motivated and well-versed in building productive relationships and winning customer loyalty. Bringing twenty five plus years background maintaining customer satisfaction and contributing to company success.
Overview
24
24
years of professional experience
Work History
Chiropractic Assistant
Advanced Sports Chiropractic
Bellingham, Washington
12.2020 - 05.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Performed all Decompression Therapy treatments.
- Physicians Scribe. Attended and electronically dictated patient medical history, physical exams, tests and current concerns with a supervising physician. Prepared, updated and completed patients' medical history reports.
- Prepared necessary reports for outside sources.
- Managed and maintained schedule for the physician and three massage therapists.
- Adhered to strict HIPAA guidelines.
Official Race Timer/Event Coordinator Specialist
Racing Systems
Dallas, TX
03.2011 - 08.2019
- Prepare race timing equipment and specialized computer software on race day.
- Perform race timing functions, providing accurate results.
- Resolve any pre-race and post-race management of timing inquiries, errors, software issues.
- Communicate with vendors and suppliers of race day equipment.
- Liaison with city police department and motor vehicle departments for course and safety mapping of roads.
- Awards presenter.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed Warehouse equipment and inventory.
- Set up of race day equipment of stages, scaffolding, barricades, audio-visual equipment and displays.
- Coordinated and Directed race day employee positioning and timelines for events.
Front Desk Supervisor
Fort Worth Chiropractic Clinic
Fort Worth, TX
02.2018 - 08.2019
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Verified insurance benefits or eligibility.
- HIPPA Compliant.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability.
- Completed and filed financial documentation for accounting purposes.
- Registered new patients in electronic medical records prior to appointment scheduling
- Front Desk duties.
Tanning Consultant
Palm Beach Tan
Fort Worth, TX
03.2014 - 08.2016
- Educated clients on health and safety of tanning facilities and procedures.
- Attended on-going skin care and safety classes.
- Cleaning tanning beds, linens and rooms.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Performed front desk duties, cash handling, POS, bookkeeping and opening and closing of the store.
Restaurant Team Member
P.F. Chang's Bistro
Sugarland, TX
03.2003 - 10.2013
- Team Leader ensuring the staff was prepared for a success shift while motivating an energetic and outgoing staff.
- Greeted guests pleasantly and answered any questions.
- Trainer for all new hire positions and conducted necessary bar and food classes.
- Corporate Trainer for new store openings nationwide.
- Food and Drink Quality Assurance.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Manager in Training. Key Employee.
- Performed opening and closing duties, printing sales reports, server checkouts, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed employee online scheduling platform.
- Coordinated special events, private parties and home private catering.
Education
Some College (No Degree) - Pre-Nursing
Tarrant County Community College
Fort Worth, TXBachelor of Science - Behavioral Sciences
University of Houston
Houston05.2006
Skills
- Patient Relations
- Medical Terminology
- Insurance Referral Verification
- Scheduling
- Quality Assurance
- HIPAA Compliance
- Appointment Scheduling
- Self-Management
- Honesty, Energy and Empathy
- POS Experience
- Leadership Experience
- Willingness to Learn
- Conflict Resolution
- Hospitality service expertise
- Sales expertise
Timeline
Chiropractic Assistant
Advanced Sports Chiropractic
12.2020 - 05.2022
Front Desk Supervisor
Fort Worth Chiropractic Clinic
02.2018 - 08.2019
Tanning Consultant
Palm Beach Tan
03.2014 - 08.2016
Official Race Timer/Event Coordinator Specialist
Racing Systems
03.2011 - 08.2019
Restaurant Team Member
P.F. Chang's Bistro
03.2003 - 10.2013
Some College (No Degree) - Pre-Nursing
Tarrant County Community College
Bachelor of Science - Behavioral Sciences
University of Houston
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