Holly Harper
Alabaster,AL
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Comprehensive understanding of banking operations gained through background as Universal Banker. Demonstrated ability to establish strong client relationships, cross-sell financial products and services, manage cash balances, and maintain regulatory compliance. Strengths include problem-solving skills, customer service focus, and fluency in various banking systems. Made significant impact by improving operational efficiency and contributing to revenue growth in previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker
United Community Bank of North Dakota
Birmingham, Alabama
11.2022 - Current
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Developed relationships with business owners to promote commercial banking services.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
Preschool Teacher
Montessori Kids Universe
Birmingham, AL
09.2019 - 07.2022
- Developed lesson plans that incorporated creative teaching techniques.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Participated in workshops, trainings and conferences to improve educational skills.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Preschool Teacher
Odyssey Early Schools
Birmingham, AL
09.2016 - 08.2019
- Participated in workshops, trainings and conferences to improve educational skills.
- Adapted instructional techniques according to student learning styles and progress.
- Monitored student progress to ensure cooperation and growth.
- Provided guidance regarding nutrition and healthy habits during snack time.
Education
High School Diploma -
Thompson High School
Alabaster, AL05-2009
Skills
- Branch operations
- Check processing
- Banking software navigation
- Document preparation
- Payment processing
- Wire transfers
Certification
- Certified Montessori teacher 0-3yrs of age
Languages
English
Full Professional
Timeline
Universal Banker
United Community Bank of North Dakota
11.2022 - Current
Preschool Teacher
Montessori Kids Universe
09.2019 - 07.2022
Preschool Teacher
Odyssey Early Schools
09.2016 - 08.2019
High School Diploma -
Thompson High School