Holly Havens
Rockford ,IL
Summary
Proven leader in customer service management at Valli Produce Of Loves Park, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective training and mentoring. Excelled in enhancing customer satisfaction and loyalty, leveraging digital tools for payroll efficiency. Demonstrates exceptional customer relations and cash handling skills.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Valli Produce Of Loves Park
02.2012 - Current
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Did daily store deposits.
Head Hostess
Stone Eagle Tavern
04.2010 - 05.2011
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
High School -
Auburn High School
Rockford, ILSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Cash Handling
Timeline
Customer Service Manager
Valli Produce Of Loves Park
02.2012 - Current
Head Hostess
Stone Eagle Tavern
04.2010 - 05.2011
High School -
Auburn High School
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