Holly Hawkins
Draper,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Marketing Director
Stars Talent Studio
12.2023 - Current
- Increased consumer engagement by creating personalized experiences through one to one phone calls, texts and emails
- Managed social media efforts to secure positive press coverage for brand development.
- Cultivated relationships with key customers to ensure flow within the workforce.
- Specialized in developing Talent profiles, creating up to date payments and presentable resumes.
- Resolved 20+ profiles daily.
Tennis Instructor
Self Employed Services
06.2021 - Current
- Promoted a positive learning environment by maintaining open communication with students and their families.
- Enhanced player agility and coordination with carefully designed drills and exercises.
- Created and organized tennis camps and classes for 4 years.
- Improved student performance by implementing tailored tennis instruction techniques for various skill levels.
- Provided mentoring and guidance to junior coaches, enhancing the overall quality of instruction within the area.
Assets Team Representative
Vivint, Orem Utah
03.2021 - 07.2021
- Enhanced team productivity by streamlining communication channels and implementing efficient task allocation strategies.
- Achieved consistently high customer satisfaction by ensuring timely resolution of issues and fostering a culture of exceptional service within the team.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines while maintaining high-quality standards.
- Continuously evaluated current processes for potential improvements, proactively implementing changes that led to increased efficiency and effectiveness within the team.
Director of Customer Service
DIME Beauty
09.2020 - 03.2021
- Increased customer satisfaction rates by implementing training for customer new customer service representatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed trends to identify areas of opportunity for process improvements and cost savings measures within the department.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
- Resolved 80+ concerned customers daily through email, phone calls, and online chat.
Education
Diploma -
Skyridge High School
Lehi, UT08.2020
Skills
- Sales Expertise
- Business Administration
- Time Management
- Crisis Communications
- Staff Management
- Scheduling
- Communications Management
- Project Management
- Group and Individual Instruction
- Equal Opportunities Facilitation
- New Employee Orientation
- Athlete Discipline
Accomplishments
Served an 18 month Mission (2023-2024) for The Church of Jesus Christ of Latter-Day Saints in England. Served as a Trainer to english and non-native english speaking sisters, Sister Training Leader and Sister Assistant to the Mission President. The last 8 months combining multiple callings and responsibilities volunteering to fulfill Mission Presidents and mission needs.
Timeline
Marketing Director
Stars Talent Studio
12.2023 - Current
Tennis Instructor
Self Employed Services
06.2021 - Current
Assets Team Representative
Vivint, Orem Utah
03.2021 - 07.2021
Director of Customer Service
DIME Beauty
09.2020 - 03.2021
Diploma -
Skyridge High School
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