Holly Hayes
Atlanta,GA
Summary
I've come a long way with building up my character in the work environment I'm currently in. Customer Service and accuracy are very important to me as well as teamwork. I'm always open to constructive criticism and more ways to improve to make sure i'm a great addition to a team. I like to encourage my team and make sure the negatives aren't focused on but not ignored. Everyone needs learning experiences and I'm happy to help build my coworkers up and teach them to do the same.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Shift Manager
Gusto!
07.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members to improve performance and enhance customer service skills.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated scheduling for staff, balancing workload and ensuring adequate coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Grocery Stocker
Publix
06.2023 - 02.2024
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Implemented best practices for product rotation to minimize waste and enhance freshness.
- Collaborated with team members to maintain a clean and organized sales floor.
- Conducted regular audits of stock accuracy, improving overall inventory control processes.
- Enhanced customer experience by providing knowledgeable assistance regarding product locations and promotions.
Education
High School Diploma -
Charles R. Drew Charter School
AtlantaNo Degree -
Georgia State University
Atlanta, GASkills
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Team development
Certification
Serv-Safe Certified. Expiration date- 2030
Timeline
Shift Manager
Gusto!
07.2024 - Current
Grocery Stocker
Publix
06.2023 - 02.2024
High School Diploma -
Charles R. Drew Charter School
No Degree -
Georgia State University