Holly Healy
Sutter Creek,CA
Summary
Highly organized and detail-oriented Office Assistant/Secretary with 8 years of experience in administrative support and office management. Proficient in managing calendars, coordinating meetings, preparing reports, and maintaining filing systems to ensure smooth day-to-day operations. Skilled in utilizing Microsoft Office Suite and other software tools to streamline workflows and enhance productivity. Adept at handling confidential information with discretion and professionalism, ensuring the highest standards of accuracy and reliability. Excellent communication and interpersonal skills, enabling effective collaboration with teams, executives, and clients. A proactive problem-solver who thrives in fast-paced environments, delivering exceptional support to drive organizational success.
Overview
10
10
years of professional experience
Work History
Bartender
Harrahs Northern California
01.2022 - 09.2023
- Deliver excellent customer service in friendly and efficient manner
- Provide drink recommendations and ensure enjoyable experience
- Manage cash and credit card transactions accurately as well as follow safety and sanitation guidelines to maintain clean and safe area
- Coordinate with staff and other service personnel to guarantee on-time order fulfillment
- Increased customer satisfaction by offering exceptional customer experience through top-tier service delivery
- Developed fresh beverage menus to align with seasonal transitions, while adhering to ABC regulations
- Improved overall customer experience by efficiently preparing beverages
- Maintaining safety checklists behind bar
- Consistently meeting or exceeding our customers experience needs, and expectations, by understanding our internal processes and our customers wants
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Global Training Coordinator
XP Power
01.2018 - 01.2021
- Evaluated employee skill proficiency and introduced innovative methodologies to elevate staff knowledge
- Performed evaluations of training courses to uncover areas in need of improvement
- Oversaw comprehensive training calendar for entire fiscal year, encompassing curriculum development, training space arrangement, and departmental rotations
- Devised testing and evaluation procedures to analyze performance before, during, and after training sessions
- Determined training requirements for departments and created new training programs based on data collected
- Crafted training modules, integrating strategic business practices and principles of organizational behavior training
- Managed team of approximately 60 training specialists within Operations department
- Engaged closely with VP of Human Resources
- Demonstrated proficiency in ISO 9001 and ISO 14001 environmental compliance standards, contributing to the organization's commitment to quality and sustainable practices
- Boosted employee satisfaction and overall performance by designing staff development training initiatives
- Formulated new processes/procedures and planned employee orientation for newly hired team members
- Deployed global LMS system and achieved 95% completion rate for compliance training via LMS
- Successfully conducted annual training sessions for 1,500 to 2,000 participants
- Served as a safety steward for multiple facilities
Production Supervisor
EMCO/XP Power
01.2015 - 01.2018
- Assigned tasks to employees and monitored task completion to meet project milestones
- Evaluated inventory levels and orchestrated workforce allocation to fulfill anticipated requirements
- Formulated and revised production timelines to align with evolving demands
- Performed inventory audits, including physical counts and periodic cycle checks to verify outgoing orders
- Maintained machines to operate at peak levels and revamped BOM's
- Raised employee safety awareness via understanding of regulatory mandates and organizational best practices
- Championed comprehensive health and safety initiatives to ensure well-being of all personnel and visitors across the entire facility
- Minimized downtime to increase revenue and ensured adherence to exceptional quality control benchmarks
- Resolved issues related to product processes and equipment by monitoring manufacturing variances
- Streamlined production processes and improved product quality by deploying robust strategies
- Maximized efficiency of production operations, ensuring timely shipment of all orders
- Optimized manufacturing floor processes, resulting in 7% boost in production output
Quality Trainer
EMCO/XP Power
02.2014 - 03.2017
- Educate employees on industry-specific quality standards, regulations, and compliance requirements
- Promoted culture of continuous improvement and maintained overall quality of products and services offered by company
- Offered feedback and coaching to assist employees in understanding and resolving quality-related issues
- Drove professional development by mentoring all new hires regarding safety, compliance, and soldering
- Increased productivity by utilizing root cause analysis and developing training action strategies
- Implemented process improvements by identifying areas of weakness and designing targeted training programs.
Document Control Specialist
EMCO/XP Power
02.2014 - 03.2017
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Coordinated with external vendors to ensure timely delivery of essential documentation during critical project phases.
- Converted documents from one application to another.
- Enhanced data accuracy by performing regular audits on documentation and records.
- Identified areas of weakness and recommended or implemented process improvements.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Streamlined document control processes by implementing efficient organization and filing systems.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
Quality Assurance Supervisor
Thorne Research Inc.
01.2009 - 01.2014
- Guaranteed adherence to QA procedures and promptly addressed instances of non-compliance by notifying personnel
- Conducted thorough inspections of incoming and outgoing products to ensure alignment with project requirements
- Performed product testing to verify compliance with industry best practices and quality standards for temperature, specifications, and ingredient levels
- Optimized capabilities of quality assurance team by managing onboarding and training of new staff members
- Introduced novel quality protocols, leading to notable 20% reduction in defect occurrences
Education
High School Diploma -
Placer High
Auburn, CA06-1994
Skills
- Customer Service
- Risk assessment
- Strategic Planning
- Data Management
- Organizational skills
- Positive attitude
- Administrative support
- Cross-functional Collaboration
- Appointment scheduling
- CRM
- Schedule management
- Microsoft Office Suite
- QuickBooks
- Adobe Acrobat
- PowerPoint
- Time management
- Attention to detail
Timeline
Bartender
Harrahs Northern California
01.2022 - 09.2023
Global Training Coordinator
XP Power
01.2018 - 01.2021
Production Supervisor
EMCO/XP Power
01.2015 - 01.2018
Quality Trainer
EMCO/XP Power
02.2014 - 03.2017
Document Control Specialist
EMCO/XP Power
02.2014 - 03.2017
Quality Assurance Supervisor
Thorne Research Inc.
01.2009 - 01.2014
High School Diploma -
Placer High
Similar Profiles
Rebekah ArmstrongRebekah Armstrong
Slot Attendant at Harrahs Northern CaliforniaSlot Attendant at Harrahs Northern California
Matthew WattMatthew Watt
Cook at Harrahs Northern CaliforniaCook at Harrahs Northern California
Claire CoverClaire Cover
Camp Counselor at Girl Scouts Of Northern CaliforniaCamp Counselor at Girl Scouts Of Northern California