Holly Heineman
Centralia,IL
Summary
Seeking Employment Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Community Title & Escrow
2024.01 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Escrow Specialist
Fidelity National Financial
2021.07 - 2023.08
- Utilized critical thinking and years of research experience to determine who dormant monies in escrow files belongs to
- Once determined, letters were sent to the parties for them to claim their funds
- Worked on high risk checks contacting entities such as Counties (property taxes), insurance companies, and homeowners associations where checks had been sent but have not been cashed.
Escrow Processor and Closer
Quad County Title Co, Inc
2020.08 - 2021.07
- Work with realtors, lenders and customers preparing prelim and final CD's, balancing with lenders for closing
- Schedule and coordinate closings, make sure loan docs arrive one time.
Loan Processor-2
Washington Federal
2018.04 - 2019.06
- Verified customer information, worked with title companies preparing CD's, sending loan packages and funding loans for the 9 States WaFed is located in
- Cleared to d CD's within 4 months of starting position which required 18 perfect purchase CD's and Refi CD's each.
Escrow Officer/Escrow Assistant
Stewart Title Company
2009.10 - 2017.10
- Worked with buyers, sellers, realtors and lenders coordinating and closing transactions
- Also ordered payoffs, surveys, worked up closing statement for review, disbursed funds, typed policies, prepared closing documents - including warranty deeds, power of attorney, affidavits and other documents required for closing.
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement.
- Assisted customers and clients with closing-related questions.
Minimized financial discrepancies by accurately calculating fees, taxes, and other related costs associated with each transaction.
Adhered to established deadlines consistently, ensuring promptness in meeting client expectations throughout the escrow process.
Contributed to increased company revenue by delivering exceptional service that resulted in repeat business from satisfied clients.
Conducted closing processes with customers, realtors, lenders and attorneys.
Education
High school or equivalent - General Studies
Bloomfield Hills Lahser High School
Bloomfield Hills, MI06.1979
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Strong Problem Solver
- Critical Thinking
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
Timeline
Administrative Assistant
Community Title & Escrow
2024.01 - Current
Escrow Specialist
Fidelity National Financial
2021.07 - 2023.08
Escrow Processor and Closer
Quad County Title Co, Inc
2020.08 - 2021.07
Loan Processor-2
Washington Federal
2018.04 - 2019.06
Escrow Officer/Escrow Assistant
Stewart Title Company
2009.10 - 2017.10
High school or equivalent - General Studies
Bloomfield Hills Lahser High School
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