Visionary individual with more than 20 years working as a Store Manager in the retail environment. Highly communicative and experienced in Customer Service and Sales. Strengths in strategic planning, problem solving, team development and team building. My passion is the team environment and driving the growth and development of team members.
Hi, I’m
Holly Hemminger
Park City,UT
Summary
Overview
30
years of professional experience
Work History
World MarketPark City, UT
Assistant Store Manager
11.2021 - Current
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Executed visuals and brought the store up to corporate visual standard by ensuring execution of guidelines and ensuring all items are priced
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
World MarketNorth Canton And Akron, Ohio
Dual Store Manager
06.2020 - 11.2021
Job overview
- Successfully, effectively and efficiently managed 2 World Market locations
- Responsible for the development, training and performance of more than 50 employees
- Responsible for generating and exceeding sales of more than $7 million
- Consistently had low employee turn-over, Canton store had the lowest turn-over in the district for more than 5 years
- Trained new employees on proper protocols and customer service standards.
- Recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided excellent customer service
- Always had a succession plan in place for open positions
- Maintained visually appealing stores
- Unloaded and processed freight
World MarketNorth Canton , OH
Store Manager
02.1999 - 06.2020
Job overview
- Responsible for driving sales of over $3 Million and consistently exceeded sales from the previous year
- Kept associate turn-over to a minimum with the exception of necessary turn-over
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored and trained high-potential assistant managers
- Trained new store managers
- Recruited, interviewed, hired, trained and counseled employees. Consistently had a bench strategy for open positions
- Partnered with Human Resources and my District Manager
- Drove sales by providing excellent customer service and driving results through accountability
- Maintained and executed visual guidelines
- Consistently earned 'exceeds expectations' on annual appraisals
Natural Wonders Canton, Ohio
Store Manager
09.1992 - 02.1999
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
The University of AkronAkron, Oh
Completed My Junior Year from Liberal Arts And General Studies
University Overview
Glen Oak High SchoolCanton, Oh
Diploma
05.1988
University Overview
Skills
- Team Building and Development
- Sales and Customer Service
- Originality and Creativity
- Hiring
- Strategic Merchandising
- Time Management
- Inventory Control
- Retail Operations
- Loss Prevention
- Business Leadership
- Coaching and Mentoring
- Management Team-Building
Timeline
Assistant Store Manager
World Market
11.2021 - Current
Dual Store Manager
World Market
06.2020 - 11.2021
Store Manager
World Market
02.1999 - 06.2020
Store Manager
Natural Wonders
09.1992 - 02.1999
The University of Akron
Completed My Junior Year from Liberal Arts And General Studies
Glen Oak High School
Diploma
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