Holly Herrera
Dallas,TX
Summary
Detail-oriented Intake Specialist skilled in insurance verification, patient scheduling, and team collaboration. Committed to facilitating seamless communication among clients and healthcare providers to enhance service delivery.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Adaptive Home Health
Richardson, Texas
01.2023 - 08.2026
- Processed intake forms and checked insurance details accurately.
- Verified insurance eligibility, benefits, and patient liabilities to support informed service decisions.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Coordinated with external agencies to maintain continuity of care for clients.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Facilitated communication among clients, family members, and healthcare providers to ensure seamless service delivery.
- Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
- Worked with team members to improve intake workflow and daily process flow.
- Managed nurse schedules to ensure optimal staffing across multiple departments.
- Utilized scheduling software to track nurse availability and preferences.
- Communicated with nursing teams to gather input on schedule adjustments.
- Collaborated with management to forecast staffing needs based on patient volumes.
- Facilitated communication between nursing staff, management, and other departments regarding scheduling matters.
- Provided training and guidance to new schedulers on effective scheduling practices.
- Communicated with nursing management to identify and adapt to changing staffing needs.
- Reorganized schedules to address emergencies and staffing shortages.
- Managed daily operations including assigning tasks, monitoring progress, troubleshooting problems.
- Monitored nursing schedules to verify hours and prevent unauthorized overtime.
- Responded quickly to urgent requests from clinicians or department heads for additional staff coverage.
- Scheduled and confirmed patient appointments and consultations.
Event Coordinator
Eddie Deen & Company Catering
Terrell, Texas
04.2012 - 03.2020
- Coordinated logistics for events, ensuring seamless execution from start to finish.
- Managed vendor relationships, negotiating contracts to secure optimal services for events.
- Organized catering menus, customizing options to meet client preferences and dietary needs.
- Oversaw on-site event setup, ensuring all details aligned with client expectations.
- Provided on-site support during the day of the event, addressing issues promptly.
- Collaborated with clients to identify their goals and expectations from the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Coordinated with internal teams for timely delivery of products and services, ensuring smooth event execution.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Facilitated meetings between vendors and clients to align on project scope and timeline and enhance collaboration.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Conducted post-event evaluations, gathering feedback to enhance future planning efforts.
Education
Some College (No Degree) - Certificate in Criminal Justice
Dallas College
Dallas, TXSkills
- Insurance verification
- Insurance software use
- Insurance payer expertise
- Knowledge of Insurance Plans
- Medicare
- Healthcare System Navigation
- Medical Coding Knowledge
- Order management skills
- Authorization management
- Patient scheduling
- Time management
- Conflict resolution
- Team collaboration
- Communication skills
- Attention to detail
- Scheduling expertise
- Patient prioritization
- Clinical support
- Self motivation
- Workflow management
Custom Section 1
- Hospital Portals - MD Anderson, Aidian, Aida, Baylor Epic, THR, Methtodist, Leading Reach , VA
- Commercial/Med Advantage Payors- BCBS, Aetna, Cigna, Humana, Kelsey, Wellcare, Wellpoint, Triwest, Tricare, UHC , Medicare
- Payor Portals- Palmetto, Waystar, UHC, Tango, Carelon, Availity, Aetna, Cigna, Kelsey Care
- Software/Applications- KanTime, Home Care Home Base, FORCURA, Monday, Admit Hub, Smappen, ringcentral
Timeline
Intake Specialist
Adaptive Home Health
01.2023 - 08.2026
Event Coordinator
Eddie Deen & Company Catering
04.2012 - 03.2020
Some College (No Degree) - Certificate in Criminal Justice
Dallas College