Jennifer Parks
Fraser,MI
Summary
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Intake Specialist
BCBS- Landesoft
Detroit, MI
10.2024 - 04.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Patient Service Specialist I
Trinity Health
Detroit, MI
12.2023 - 07.2024
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Documented patient information and care activities in electronic health record.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Patient Services Specialist I
Henry Ford Allegiance Health
Troy, MI
03.2023 - 09.2023
- Collected patient co-pay and issued receipt to confirm payment.
- Inputted accurate patient insurance, billing and payment information in [Software].
- Contacted insurance company to verify patient coverage before visit.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Inputted accurate patient insurance, billing and payment information in Software.
Triple Crown Escalation Specialist
Rocket Mortgage
Detroit, MI
04.2012 - 05.2022
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Osborn High School
Detroit, MI06.2000
2- Year Certificate - Mass Communication
Golightly Vocational And Technical Center
Detroit05.1999
Skills
- Insurance Information Collection
- Payment Collection
- Medical Insurance
- Outbound Calling
- HIPAA Compliance
- Patient Care and Confidentiality
- Customer Service
- Insurance Verification
- Patient Registration
- Medical Billing
- Educate Patients
- Critical Thinking
- Legal Compliance
- Appraisal Verification
- Loan Paperwork
- Microsoft Office
- Processing Procedures
- Desktop Underwriter
- Support Closings
- Epic Software
- Customer Satisfaction
- Inbound Phone Calls
- Team Support
- De escalation tactics
- Compassionate communication
- Intake assessment
- Genesys phone system
- Availity proficient
Timeline
Intake Specialist
BCBS- Landesoft
10.2024 - 04.2025
Patient Service Specialist I
Trinity Health
12.2023 - 07.2024
Patient Services Specialist I
Henry Ford Allegiance Health
03.2023 - 09.2023
Triple Crown Escalation Specialist
Rocket Mortgage
04.2012 - 05.2022
High School Diploma -
Osborn High School
2- Year Certificate - Mass Communication
Golightly Vocational And Technical Center