Holly Hertzog
Bradenton,FL
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Outgoing Administrative assistant with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
9
9
years of professional experience
Work History
Office Administrator
T-Top Electric LLC
Bradenton, FL
07.2021 - 10.2021
- Pulled all permits for electrical work; Manatee County, City of Bradenton, Sarasota County, City of Sarasota, City of Venice, City of Longboat Key.
- Managed over 40+ calls per day as lone in-office employee.
- Delivered clerical support by handling range of routine and special requirements.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Reconciled account files and produced monthly reports.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email or in-person to provide information.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Administrative Assistant
Ace Electric
Sarasota, FL
04.2021 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Started training in pulling all electrical permits for surrounding counties and cities.
- Maintained staff directory and company policy handbook for human resources department.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Managed over 60 customer and contractor calls daily
- Maintained daily scheduling for 18 electricians
Associate/Catering Manager
Cracker Barrell Old Country Store
Bradenton, FL
08.2020 - 04.2021
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area of food quality, delivery, and plate appearance operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Handled catering scheduling, ordered food and planned events.
- Integrated service and team management strategies to boost business profits.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled floor plans efficiently to keep slower servers covered in case of needing back up.
- Five minute staff meetings before all employees started shifts.
- General manager knew I was highly dependable and was frequently called in for call-offs, low staff, higher than projected volume.
Server
Cracker Barrell Old Country Store
Bradenton, FL
02.2014 - 08.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Managed 100+ customers and 50 to-go calls most shifts.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Collected orders and relayed them to bartenders quickly and accurately.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family-casual restaurant while maintaining calm, professional demeanor.
Server
Peach's Restaurant
Bradenton, FL
11.2012 - 01.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Served 100+ customers daily while providing gentle personable conversation.
- Multi-tasking and prioritizing running food, greeting customers, and cashing customers out.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Inspected dishes and utensils for cleanliness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sandwich Artist
SUBWAY®Restaurants
Bradenton, FL
09.2011 - 01.2012
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Greeted guests, promoted specials and took orders.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Served 50+ customers per shift while maintaining phone calls, making sure bread and cookies don't burn, and cashing people out.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High School Diploma -
Lakewood Ranch High School
Bradenton, FL05.2012
Skills
- Team Building
- Schedule Coordination
- Regulatory Compliance
- Quality Assurance
- Handling Customer Complaints
- Decision Making
- Complex Problem Solving
- Confidence and Drive
- Adaptable and Resilient
- Verbal and Written Communication
- Accounts Payable and Receivable
- Multitasking and Prioritization
- Intuit QuickBooks
- Honesty and Integrity
- Customer Service
Timeline
Office Administrator
T-Top Electric LLC
07.2021 - 10.2021
Administrative Assistant
Ace Electric
04.2021 - 07.2021
Associate/Catering Manager
Cracker Barrell Old Country Store
08.2020 - 04.2021
Server
Cracker Barrell Old Country Store
02.2014 - 08.2020
Server
Peach's Restaurant
11.2012 - 01.2014
Sandwich Artist
SUBWAY®Restaurants
09.2011 - 01.2012
High School Diploma -
Lakewood Ranch High School