Holly Hill
Portland,OR
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Alaska Airlines
Portland, OR
05.2000 - 08.2024
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Provided assistance to disabled passengers when necessary.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Delivered onboard customer service including food and beverage service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Adhered to company policies regarding security measures and protocol at all times.
- Responded to medical emergencies as needed during flights.
- Provided safety instructions to passengers prior to takeoff and landing.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Directed junior team members in proper duties and company regulations.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Observed passengers for intoxication or possible threat to safety.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Executed menu and drink orders to meet preferences of passengers.
- Dealt with mechanical and passenger emergencies according to standards.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Outside Sales Representative
ACS Wireless
Anchorage, Alaska
03.1996 - 04.2000
- Maintained knowledge of current product offerings and pricing structures.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Researched potential clients, identified decision makers and developed relationships with them.
- Developed and implemented sales strategies to achieve revenue goals.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer complaints promptly and professionally.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
Education
Bachelor of Arts - Communications
Northern Arizona University
Flagstaff, AZ05-1991
Skills
- Flight safety
- Emergency Care
- Regulatory Compliance
- Emergency Response
- First Aid
- FAA Regulations
- Passenger support
- Emergency Response Coordination
- Customer Service
- Professional Appearance
- Crew Coordination
- Safety Procedures
- Strong Work Ethic
- Relationship Management
- Verbal and written communication
- Public Speaking
- Company culture and values
- Passenger Assistance
- Company policy adherence
- Cultural Awareness
- Adult AED and CPR
Timeline
Flight Attendant
Alaska Airlines
05.2000 - 08.2024
Outside Sales Representative
ACS Wireless
03.1996 - 04.2000
Bachelor of Arts - Communications
Northern Arizona University