Holly HODGKISS
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Important To Me
Demonstrating integrity, I have provided excellent customer service as a Asset Protection Specialist in three Kansas Home Depot locations by responding to customer incidents involving difficult behaviors or when diffusing violent situations was needed. At the Home Depot Rapid Deployment Center, I was tasked with answering phone calls, greeting visitors, answering questions from associates on policies and gathering information to assist with customer inquiries. Studying emotional intelligence has helped me have more customer interactions end with satisfaction.
Work History
Asset Protection Specialist
1 Year 5 MonthsResponded to customer situations involving difficult behaviors or when defusing violent situations was needed.
Managed customer incidents to ensure proper care for any injuries and accurate documentation for liability records.
Identified and investigated incidents of theft or fraud by observing, monitoring CCTV and reviewing store exception reports.
Completed weekly reports on store metrics, associate accuracy behaviors and adherence to safety policies.
Asset Protection Auditor
2 YearsConducted audits on outbound freight and collaborated with department supervisors to correct any discrepancies.
Monitored entry onto the property using CCTV.
Greeted visitors and answered calls.
Directed orientation tours for visitors and new employees.
Created associate badges.
Managed equipment operator profiles and training.
Assisted with investigations involving theft and safety occurrences.
General Warehouse Associate
2 Years 5 MonthsUnloaded freight from trailers with lift equipment.
Processed and staged freight for outbound trailers using handheld barcode scanner.
Investigated problem freight using warehouse management software.