Holly Holloway
Hillsboro,Alabama
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Allied Universal Security Services. Skilled in CCTV monitoring and crisis management, adept at quick emergency response, and fostering a secure environment. Demonstrates exceptional report writing and active listening, ensuring client satisfaction and workplace safety.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2023 - Current
Receptionist
H & H Painting
05.2011 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
Lawrence County High School
Lawrence County, AL05.2011
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Emergency Response
- Visitor tracking
- Electronic surveillance
- Crisis Management
- Workplace Safety
- Security camera monitoring
- Security Protocols
- Security procedures knowledge
- Reporting skills
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Active Listening
Timeline
Security Officer
Allied Universal Security Services
07.2023 - Current
Receptionist
H & H Painting
05.2011 - 10.2020
Lawrence County High School
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