HOLLY J. BAIR
Zanesfield,OH
Summary
Detail-oriented and empathetic professional seeking a customer service role with United Health Group where I can utilize my communication skills and knowledge to resolve member inquiries on the first call. Dedicated to guiding the company's extensive network of members through their options, assisting with their needs, and empowering them to navigate digital tools confidently. Committed to delivering a seamless and supportive experience that enhances member satisfaction and promotes self-sufficiency.
Overview
23
23
years of professional experience
Work History
Educational Aide
Benjamin Logan Local Schools
09.2022 - Current
- Support teachers in implementing individualized learning plans and classroom activities
- Provide academic and behavioral assistance to students with diverse needs
- Foster inclusive, safe environments that promote student growth and confidence
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Mentored and tutored individual students needing additional help.
Secretary
Benjamin Logan Local Schools
06.2021 - 09.2022
- Managed front office operations including scheduling, record keeping, and staff communication
- Maintained confidential documentation and assisted with administrative tasks
- Served as a liaison between school personnel, students, and families
- Maintained daily report documents, memos and invoices.
Assistant Branch Manager
Pathways Financial Credit Union / WECU Credit Union
01.2014 - 01.2016
- Oversaw daily branch operations, team performance, and compliance standards
- Led onboarding and training of staff, enhancing service consistency and efficiency
- Cultivated member relationships through personalized financial guidance
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Head Teller / Member Service Representative
Pathways Financial Credit Union / WECU Credit Union
01.2011 - 01.2014
- Delivered exceptional member service through transactions, account management, and support
- Promoted financial products tailored to member needs and life stages
- Maintained accuracy and trust in high-volume environments
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Teller / Member Service Representative
Pathways Financial Credit Union / WECU Credit Union
01.2008 - 01.2011
- Delivered exceptional member service through transactions, account management, and support
- Promoted financial products tailored to member needs and life stages
- Maintained accuracy and trust in high-volume environments
Teller
KEMBA Financial Credit Union
08.2007 - 03.2008
- Processed daily financial transactions with accuracy and professionalism
- Balanced cash drawers and upheld audit standards
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Head Teller
Ohio HealthCare Federal Credit Union
05.2007 - 08.2007
- Supervised teller operations
- Supported teller team development and upheld service protocols
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
Teller / Member Service Representative
WECU Credit Union
07.2002 - 05.2007
- Initiated and serviced member accounts and transactions
- Educated members on financial products and digital banking options
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
General Coursework, Real Estate Focus
Columbus State Community College
Columbus, OHGeneral Coursework, Paralegal Focus
University of Northwestern Ohio
High School Diploma -
Marysville High School
Marysville, OH06-2003
Skills
- Customer Service Excellence – empathetic, solution-focused support that enhances satisfaction and loyalty
- Communication Skills – clear and professional interactions with members, students, colleagues, and families
- Administrative Efficiency – adept at scheduling, records management, and front office coordination
- Team Leadership & Training – experience mentoring staff and supporting onboarding across financial teams
- Technical Proficiency – familiar with digital banking platforms, Microsoft Office Suite, and data entry systems
- Problem Solving – thoughtful and proactive approach to resolving member and student inquiries
- Adaptability – successful in both educational and financial environments, managing a variety of responsibilities
- Attention to Detail – consistently accurate in financial transactions and documentation
- Confidentiality & Trustworthiness – experience maintaining sensitive member and student information securely
- Teacher Collaboration & Support – effectively partner with educators to implement lesson plans, support instructional goals, and maintain a productive classroom environment
- IEP Compliance & Documentation – support for individualized educational plans and coordination with staff and families
- Special Education Support – experience working closely with students who have unique learning and behavioral needs
Timeline
Educational Aide
Benjamin Logan Local Schools
09.2022 - Current
Secretary
Benjamin Logan Local Schools
06.2021 - 09.2022
Assistant Branch Manager
Pathways Financial Credit Union / WECU Credit Union
01.2014 - 01.2016
Head Teller / Member Service Representative
Pathways Financial Credit Union / WECU Credit Union
01.2011 - 01.2014
Teller / Member Service Representative
Pathways Financial Credit Union / WECU Credit Union
01.2008 - 01.2011
Teller
KEMBA Financial Credit Union
08.2007 - 03.2008
Head Teller
Ohio HealthCare Federal Credit Union
05.2007 - 08.2007
Teller / Member Service Representative
WECU Credit Union
07.2002 - 05.2007
General Coursework, Real Estate Focus
Columbus State Community College
General Coursework, Paralegal Focus
University of Northwestern Ohio
High School Diploma -
Marysville High School
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