Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Jennings

Lucedale,MS

Summary

Capable business owner experienced working in challenging environments. Excited about opportunity to take next career step with what ever I'm doing or whomever I'm working for. Accomplished Associate Trainer with excellent teaching skills to work under minimal supervision. Competent working with groups of all sizes to hone skills of workforce. Innovative Associate Trainer with comprehensive management, communication and team-building skills. Experienced at delivering intensive short-term training to employees. Brings enthusiasm and energy to workplace. Knowledgeable [Job Title] skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than [Number] years.

Overview

18
18
years of professional experience

Work History

Associate Trainer

Solutran Inc.
Remote, Remote
12.2022 - Current
  • Developed and implemented training materials, including instructor guides, participant manuals, job aids, PowerPoint slides, assessments and evaluations.
  • Explained goals and expectations required of trainees.
  • Selected and assigned instructors to conduct training.
  • Made recommendations to improve training based upon observations and feedback from trainees.
  • Evaluated effectiveness of training programs by administering pre-and post-training assessments.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Maintained detailed training log for trainers to track sessions and improve success rate.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Facilitated virtual classes using web conferencing software like GoToMeeting or Zoom Video Conferencing.
  • Assisted senior staff in preparing course methods, organizing seminars and promoting presentations for trainees.
  • Performed data entry tasks related to tracking progress of learners throughout their courses.
  • Completed work tasks to set good example.
  • Ensured compliance with corporate policies regarding safety protocols during live classroom sessions.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Instructed new team members on how to complete tasks.
  • Provided personalized guidance to learners through one-on-one coaching sessions.
  • Performed continuous evaluations of employee techniques and implemented corrective actions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.

Owner

Her Handyman Services
New Orleans, LA
01.2018 - Current
  • Coordinated all administrative requirements, including records management, legal compliance, and tax submissions
  • Maintained business operations on sound financial footing with effective forecasting, budget management, and resource allocation
  • Established competitive edge with well-planned growth and strategic business development
  • Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation
  • Established consistent service to develop customer base
  • Conducted useful partnerships through remote and face-to-face networking
  • Improved customer relations by helping guests locate items throughout store
  • Arranged new business goals, objectives and action plans to fuel improvement
  • Trained, recruited, hired and personnel, monitoring performance to assess need for merit or discipline
  • Coordinate day-to-day activities to facilitate business operations
  • Contacted existing and prospective clients to increase new and repeat business.

Server

Loco's Mexican restaurant
Panama city, FL
08.2015 - 03.2017
  • Delivered food and beverages promptly to customers
  • Explained details for new menu items and daily specials
  • Demonstrated hospitality and customer service while greeting tables
  • Adhered to state liquor regulations to serve alcohol safely
  • Listened to guest needs and responded promptly for personalized service
  • Memorized menu additions, changes and limited offerings
  • Followed safety, sanitization and food handling guidelines
  • Communicated professionally with customers, colleagues and supervisors
  • Restocked service stations to maximize availability
  • Took accurate notes detailing customer orders
  • Entered orders into computer system to coordinate with kitchen staff
  • Assigned and arranged tables for large groups
  • Processed credit card transactions, gift cards and cash payments
  • Received complaints following procedures for maximum customer satisfaction
  • Reconciled cash tills from dining sales as part of closing duties
  • Trained new servers in company policies, guest service standards and best practices
  • Supported bussers with table-cleaning during high-volume shifts
  • Kept food service and preparation areas clean and neat.

Fire Watcher

R.M.R mechanical
Cummings/all over, George/USA
04.2009 - 10.2015
  • Reduced safety risks with traffic control in or around work zones
  • Prepped construction sites by clearing trash, debris and hazardous materials
  • Followed health and safety guidelines to meet established standards
  • Maintained equipment with inspections, service and repair activities
  • Located leaks and defects in boiler systems with in-depth testing
  • Complied with OSHA guidelines to minimize risk and company liability
  • Cleaned tools and equipment to maintain quality
  • Maintained tooling and equipment to prevent breakdowns.

Private Elderly Caregiver

Private party
Lucedale, Mississippi
05.2006 - 07.2007
  • Handled personal needs for elderly individuals
  • Assisted clients with bathing, dressing and toileting
  • Helped meet social, intellectual and emotional needs with caring companionship
  • Treated seniors with dignity based on personal respect and compassionate care for unique needs
  • Delivered expert care to clients convalescing or incapacitated by illness or injury
  • Communicated clearly with residents, family members and other caregivers
  • Reported changes in physical, mental and emotional conditions to nursing staff
  • Delivered empathetic, compassionate and person-centered care to all patients
  • Checked on residents multiple times throughout shift
  • Kept client and family members informed about care plans
  • Bathed, dressed and groomed clients to help service users maintain good hygiene practices.

Education

High school diploma -

George county high school

Skills

  • Staff management
  • Good communication
  • Decision making
  • Self-starter
  • Self motivation
  • Safety compliance
  • Budget control
  • Performance improvement
  • New Employee Training
  • Performance Monitoring
  • Staff Presentations
  • Training Management
  • Teaching
  • Classroom Management
  • Employee Development
  • Personalized Instruction
  • Instructor Training
  • Performance Evaluation
  • Materials Preparation
  • Staff Training
  • Documentation Requirements

Timeline

Associate Trainer

Solutran Inc.
12.2022 - Current

Owner

Her Handyman Services
01.2018 - Current

Server

Loco's Mexican restaurant
08.2015 - 03.2017

Fire Watcher

R.M.R mechanical
04.2009 - 10.2015

Private Elderly Caregiver

Private party
05.2006 - 07.2007

High school diploma -

George county high school

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Holly Jennings