Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Altamirano

Texas City

Summary

Proven Office Manager and Customer Service Representative with a track record of enhancing customer satisfaction and streamlining operations at Bay Electric. Expert in critical thinking and computer proficiency, adept at handling sensitive information and resolving high-stress situations. Achieved increased loyalty through empathetic customer service, demonstrating exceptional problem resolution skills.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Solutran
Texas City, TX
09.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Manager

Bay Electric
Galveston, TX
08.2000 - 06.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

High School Diploma -

Galveston College
Galveston, TX
05-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Problem resolution

Timeline

Customer Service Representative

Solutran
09.2023 - 05.2024

Office Manager

Bay Electric
08.2000 - 06.2019

High School Diploma -

Galveston College
Mandy Altamirano