Mandy Altamirano
Texas City
Summary
Proven Office Manager and Customer Service Representative with a track record of enhancing customer satisfaction and streamlining operations at Bay Electric. Expert in critical thinking and computer proficiency, adept at handling sensitive information and resolving high-stress situations. Achieved increased loyalty through empathetic customer service, demonstrating exceptional problem resolution skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Solutran
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Manager
Bay Electric
08.2000 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Galveston College
Galveston, TX05-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
Timeline
Customer Service Representative
Solutran
09.2023 - 05.2024
Office Manager
Bay Electric
08.2000 - 06.2019
High School Diploma -
Galveston College
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