Holly Johnson
Roanoke,TX
Summary
Accomplished Customer Service Manager, adept in problem-solving and fostering teamwork. Enhanced customer satisfaction by reducing complaints through effective solutions and training. Skilled in cash handling and decision-making support, significantly improved inventory accuracy and operational efficiency. Demonstrates a friendly, positive attitude, ensuring high-quality service and repeat business.
Overview
23
23
years of professional experience
Work History
Manager's Assistant
Lawn and Tree Service
Roanoke, TX
02.2014 - 06.2024
- Ran errands to support daily needs of management.
- Responded to incoming calls and other communication.
- Scheduled customers lawn needs and employees.
- Resolved basic customer or employee issues.
- Managed all customers billing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
Computer Room Vault
Home Depot
Euless, TX
01.2006 - 02.2014
- Managed inventory control within the vault area, regularly verifying counts against system data to identify discrepancies or potential thefts promptly.
- Reduced vault discrepancies by closely monitoring transactions and providing staff training on proper cash handling techniques.
- Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits and financial reports.
- Improved cash handling accuracy by implementing efficient vault procedures and routine audits.
- Enhanced overall accuracy of inventory records through regular audits and reconciliations.
- Supported inventory accuracy, assisting in periodic stock counts and audits.
- Skilled at working independently and collaboratively in a team environment.
- Facilitated seamless price changes during mergers or acquisitions by efficiently coordinating with relevant departments and updating systems accordingly.
Customer Service Manager
Bennigan's Grill & Tavern
San Antonio, TX
02.2001 - 01.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
L.D Bell High School
Hurst, TXSkills
- Decision-making support
- Customer-focused
- Problem-Solving
- Time Management
- Cash Handling
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Manager's Assistant
Lawn and Tree Service
02.2014 - 06.2024
Computer Room Vault
Home Depot
01.2006 - 02.2014
Customer Service Manager
Bennigan's Grill & Tavern
02.2001 - 01.2006
High School Diploma -
L.D Bell High School