Holly Johnson
Pensacola,FL
Summary
Service-oriented professional with experience in reception, customer service, and office support. Skilled in multi-line phones, scheduling, mail handling, and maintaining a polished front desk presence. Known for reliability, attention to detail, and efficient support for staff and visitors.
Overview
7
7
years of professional experience
Work History
Receptionist/File Clerk
Spencer, Fane, Britt & Brown
Kirkwood, MO
07.2003 - 06.2004
- Welcomed clients and visitors at Spencer Fane's front desk, creating a positive first impression.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line phones and efficiently routed calls to attorneys, enhancing communication flow.
- Provided comprehensive administrative support to staff, including typing letters, filing documents, and managing document scanning and copying.
- Sorted mail, packages, and courier deliveries for office staff.
Receptionist
Danna, McKitrick P.C.
Kirkwood, MO
09.2002 - 09.2003
- Greeted clients and visitors with professional front-desk service at the law office reception.
- Welcomed visitors at front desk, ensuring a positive first impression and providing assistance as needed.
- Answered multi-line calls for Danna, McKitrick P.C., efficiently routing inquiries to appropriate attorneys.
- Scheduled attorney appointments and maintained calendar updates for meetings and hearings.
- Maintained receptionist logs, contact lists, and office records accurately, supporting efficient office operations.
- Performed data entry tasks in various computer systems accurately and promptly.
Parts Department Manager
Pro Care Flooring
St Charles , Missouri
07.1999 - 01.2001
- Operated parts warehouse and managed inventory to meet customer needs while controlling investment levels.
- Managed flooring parts inventory for Pro Care Flooring service operations.
- Ordered replacement parts from vendors following company purchase procedures to ensure timely availability.
- Received, inspected, and stored incoming parts shipments.
- Resolved customer complaints promptly, maintaining adherence to company policies.
Customer Service Cashier
TJ Maxx, TJX Companies
Ballwin , MO
07.1997 - 07.1998
- - Processed customer purchases at TJ Maxx registers using POS systems.
- - Processed returns, exchanges, and price adjustments, ensuring compliance with TJX store policies to enhance customer satisfaction.
- - Assisted customers in fitting rooms and guided shoppers to product locations, improving overall shopping experience.
- - Balanced cash drawer and verified payment methods at shift end, ensuring accurate financial reporting.
Education
GED -
Missouri College
MOSkills
- Front desk operations
- Multi-line phones
- Customer service
- Document management
- Record keeping
- Attention to detail
- Time management
- Organized approach
- Service-oriented mindset
- Problem solving
- Team communication
- Polished presentation
- Facility maintenance
Accomplishments
- veteran
Timeline
Receptionist/File Clerk
Spencer, Fane, Britt & Brown
07.2003 - 06.2004
Receptionist
Danna, McKitrick P.C.
09.2002 - 09.2003
Parts Department Manager
Pro Care Flooring
07.1999 - 01.2001
Customer Service Cashier
TJ Maxx, TJX Companies
07.1997 - 07.1998
GED -
Missouri College