Isabel Jimenez
Bogota,USA
Summary
Professional with experience in customer service and team leadership, adapt at managing front-of-house operations in fast-paced environments. Responsibilities included greeting customers, providing menu information, and ensuring a clean and organized dining area. Demonstrated ability to assist customers with inquiries and product selections while maintaining a positive atmosphere. Skills in time management and multitasking contributed to efficient service delivery and enhanced guest experiences. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
6
6
years of professional experience
Work History
Receptionist/File Clerk
Malapero & Prisco
White Plains, New York
06.2025 - Current
- Maintained a professional and welcoming reception area, ensuring a positive experience for clients and visitors.
- Served as the first point of contact for Clients, visitors, and callers, providing professional, courteous, and compassionate service in fast paced personal injury law firm.
- Managed a multi-line system, screened and directed calls to attorneys, paralegals, and support staff, and accurately replayed messages while maintaining confidentiality.
- Scheduled client consultations, answered emails, coordinated attorney calendars, confirmed appointments, and assisted with client intake and preliminary information gathering.
- Responded to inquiries from internal staff members regarding office operations.
- Handled confidential client information, medical records, and legal documents in compliance with firm policies.
- Assisted with intake forms, documents scanning, filing and correspondence.
- Organized, maintained, and updated physical and electronic case files in accordance with firm policies and legal standards.
Shift Leader
Smashburger
Paramus, NJ
07.2023 - Current
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
- Provided coaching and guidance to team members when necessary to improve performance.
Sales Associate
Aeropostale
Paramus, NJ
05.2022 - 07.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
Crew Member
Urban Air Trampoline and Adventure Park
Hackensack, NJ
04.2021 - 10.2021
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Greeted customers as they entered the building and provided directions to their desired destination.
- Assisted customers in selecting appropriate products or services for their needs.
- Greeted guests and provided them with party information.
- Set up decorations, balloons, and other materials for the celebration.
Crew Member
Papa Johns
Teaneck, New Jersey
09.2020 - 01.2021
- Maintained a professional and welcoming reception area, ensuring a positive experience for clients and visitors.
- Served as the first point of contact for Clients, visitors, and callers, providing professional, courteous, and compassionate service in fast paced personal injury law firm.
- Managed a multi-line system, screened and directed calls to attorneys, paralegals, and support staff, and accurately replayed messages while maintaining confidentiality.
- Scheduled client consultations, answered emails, coordinated attorney calendars, confirmed appointments, and assisted with client intake and preliminary information gathering.
- Responded to inquiries from internal staff members regarding office operations.
- Handled confidential client information, medical records, and legal documents in compliance with firm policies.
- Assisted with intake forms, documents scanning, filing and correspondence.
- Organized, maintained, and updated physical and electronic case files in accordance with firm policies and legal standards.
Education
High School Diploma - undefined
Bogota Jr Sr HighSchool
Bogota, NJ06.2024
Skills
- Customer service
- Employee training
- Sales techniques
- Positive attitude
- Multitasking Abilities
- Communication
- Data entry
- File management
- Call redirection
- Verbal and written communication
- Team building
- Inventory management
- Shift leadership
- Time management
- Adaptability
- FLUENT IN SPANISH
- Office management
- Front desk operations
- Telephone skills
Timeline
Receptionist/File Clerk
Malapero & Prisco
06.2025 - Current
Shift Leader
Smashburger
07.2023 - Current
Sales Associate
Aeropostale
05.2022 - 07.2022
Crew Member
Urban Air Trampoline and Adventure Park
04.2021 - 10.2021
Crew Member
Papa Johns
09.2020 - 01.2021
High School Diploma - undefined
Bogota Jr Sr HighSchool