Vanessa Ruffin
Rochester Hills,MI
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
13
13
years of professional experience
Work History
Receptionist/File Clerk
Gregory and Meyer P.C.
07.2020 - Current
- Opening and closing claim files, answering/transferring phone calls, greeting guests, copying, scanning and printing documents, incoming and outgoing mail, filing physical documents and assisting the attorneys' Legal Assistants, frequent use of excel, word doc, outlook, Adobe, and Tabs, responsible for office inventory
Intake Coordinator/ Scheduler
ACE Homecare Network
10.2019 - 07.2020
- Creates and maintains staff schedules, verifies insurances, schedules client appointments/visits, enters scheduling data, contacts care providers and clients regarding day-to-day changes, discerns client services required, enters staff and client information into database, maintains client database, performs general office duties
Assistant Mgr/Front Desk Lead
Massage Envy
05.2018 - 10.2019
- Assists Clinic Manager in overseeing clinic management duties, responsible for efficient operation of the front desk, schedules appointments, ensures daily checklist is followed, assists in the hiring process of sales associates, trains sales associates, responsible for employee files, balances sales detail report, keeps track and documents inventory and supply orders, handles membership files, presents for quarterly audits, leads clinic management meetings, facilitates Sales Associate meetings
Cashier
ALDI
06.2015 - 10.2017
- Delivers courteous, efficient customer service, operates conveyor belts and cash registers, finalizes sales transactions, cleans work areas, screens photo identification cards for alcohol purchases
Office Assistant
Performance Systems
07.2014 - 11.2016
- Supports the office manager in various office administration duties, responds to emails, shipping and receiving, answering phones, filing work orders/paperwork, inventory management
Sales Associate
Marshall's
09.2013 - 06.2014
- Executes daily operational goals and priorities assigned by store management, provides outstanding customer service, assists customers with product selection and queries, investigates and resolves customer complaints, sets up store displays, operates cash register, manages shelf stocking and pricing activities, handles inventory and stocks, reviews merchandise movement, inspects merchandise for quality and quantity
Packer
Staff Line LLC
10.2012 - 09.2013
- Marks and labels containers, measures, weighs, and counts products and materials, examines and inspects materials and products, records product, packaging, and order information, removes completed or defective products or materials, seals containers or materials
Line Leader
Hollingsworth Logistics
02.2011 - 11.2011
- Leads package assembly line, packages parts, filing and organizational skills, data entry skills, communication skills
Education
Diploma -
Penn Foster High School
Skills
- Microsoft Office (10 years)
- Customer Service (7 years)
- Typing (10 years)
- Office Administration (5 years)
- Clerical Support
- Customer/Client Relations
- Telephone Skills
- File Management
Additional Information
SKILLS
Knowledge of all Microsoft Office Applications, and Kinnser/wellsky. Insurance verification
Excellent communication, organization, and typing skills
Excellent problem solving, critical thinking.
Profound ability to work in a fast-paced environment.
Timeline
Receptionist/File Clerk
Gregory and Meyer P.C.
07.2020 - Current
Intake Coordinator/ Scheduler
ACE Homecare Network
10.2019 - 07.2020
Assistant Mgr/Front Desk Lead
Massage Envy
05.2018 - 10.2019
Cashier
ALDI
06.2015 - 10.2017
Office Assistant
Performance Systems
07.2014 - 11.2016
Sales Associate
Marshall's
09.2013 - 06.2014
Packer
Staff Line LLC
10.2012 - 09.2013
Line Leader
Hollingsworth Logistics
02.2011 - 11.2011
Diploma -
Penn Foster High School
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