Holly Jones
Saint Joseph,MO
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering robust business relationships, notably at Survey.com. Skilled in effective negotiation and team leadership, I excel in driving sales through strategic merchandising and resolving customer complaints with empathy, significantly boosting loyalty and repeat business.
Overview
19
19
years of professional experience
Work History
Regional Field Rep
Survey.com
Boston, MA
08.2020 - 02.2025
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Executed merchandising strategies, including retail resets and display set-ups, to enhance product visibility and drive sales.
Assistant Manager
Domino's Pizza
Kansas City, MO
07.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Picker
Cardinal Health
Riverside, MO
06.2017 - 07.2019
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
Housekeeper
Best Western Hotel
Branson, MO
06.2014 - 06.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assistant Manager/General Management Training
Sonic Drive-In
Savannah, MO
05.2014 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Collector 1
Encore Receivable Management
Olathe, KS
05.2013 - 05.2014
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Customer Service Representative
APAC Customer Service
06.2006 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Adult Basic Education
Chillicothe12.2009
Skills
- Goal-oriented mindset
- Customer relations
- Effective negotiation
- Route coordination
- Business relationships
- Inside sales
- Cold calling
- Cash handling
- Food safety and sanitation
- Team leadership
Timeline
Regional Field Rep
Survey.com
08.2020 - 02.2025
Assistant Manager
Domino's Pizza
07.2019 - 08.2020
Picker
Cardinal Health
06.2017 - 07.2019
Housekeeper
Best Western Hotel
06.2014 - 06.2017
Assistant Manager/General Management Training
Sonic Drive-In
05.2014 - 05.2017
Collector 1
Encore Receivable Management
05.2013 - 05.2014
Customer Service Representative
APAC Customer Service
06.2006 - 05.2013
GED -
Adult Basic Education