Holly Karnes
Brooksville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.and I have a positive attitude
Overview
7
7
years of professional experience
Work History
Shift Manager
Arby's
Brooksville, Florida
06.2022 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Assisted in resolving escalated customer service issues in a timely manner.
Shift Management
Wendy's
New Port Richey, Florida
06.2017 - 12.2021
- Assisted management with various tasks including counting inventory for end-of-shift reports.
- Maintained logs of all security related incidents including daily shift reports for management review.
- Prepared daily reports for management summarizing activities that occurred during shift.
- Managed cash registers, reconciled tills at the end of each shift, and submitted daily reports to management.
- Informed management of any discrepancies found during end-of-shift reconciliation process.
- Promptly reported any issues or problems that arose during shifts to supervisors and management team members.
- Replenished stock on shelves during shift as needed following merchandising plans set forth by store management.
- Communicated daily sales totals to management team at end of shift.
- Participated in monthly meetings with other shift supervisors to discuss progress towards goals set by management.
- Monitored work progress throughout shift in order to meet deadlines set by management.
Education
High School Diploma -
Hudson High School Adult Education
Hudson, FL01-2017
Skills
- Opening and closing procedures
- Staff Training
- Hiring and Recruiting
- Workplace Safety
- Quality Assurance
- Safety Compliance
Timeline
Shift Manager
Arby's
06.2022 - Current
Shift Management
Wendy's
06.2017 - 12.2021
High School Diploma -
Hudson High School Adult Education
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