Holly kelley
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Digilogtech
Orlando, Florida
03.2017 - 11.2022
- Managed executive calendars and scheduled appointments effectively.
- Coordinated travel arrangements and itineraries for team members, ensuring seamless logistics and adherence to schedules.
- Prepared meeting agendas and maintained detailed minutes, facilitating effective communication and follow-up on action items.
- Responded to client inquiries and maintained professional communication standards.
- Collaborated with team members to streamline administrative processes efficiently.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Maintained clerical correspondence via email and phone.
- Managed office supplies inventory and placed orders when necessary.
- Organized comprehensive travel arrangements, including flights, transportation, and accommodation, to optimize travel experiences.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
Support Assistant
Primrose center inc
Orlando, FL
07.2008 - 12.2009
- Managed client intake processes and maintained accurate records in databases.
- Provided administrative support to staff and clients at Primrose Center Inc.
- Assisted in coordinating schedules and appointments for program participants.
- Facilitated communication between departments to ensure smooth operations.
- Organized events and workshops for community engagement initiatives.
- Supported case management by compiling reports and tracking client progress.
- Resolved inquiries and issues from clients, fostering a positive environment.
- Monitored incoming emails and responded accordingly in a timely manner.
- Collaborated with team members on projects related to improving the overall quality of service provided.
- Developed training materials for new staff members on operational procedures.
- Developed user guides and training materials for new employees.
- Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
- Reviewed customer requests to determine the best course of action for resolution.
Education
West Orange Tech
Orlando, FLSkills
- Administrative support
- Calendar management
- Schedule management
- Travel coordination
- Document preparation
- Invoice processing
- Filing and data archiving
- Data entry
- Office inventory management
- Organizing and preparing meetings
- Client communication
- Client relations
- Client satisfaction
- Account management
- Administrative support specialist
- Professionalism
- Confidentiality
- Attention to detail
- Meticulous attention to detail
- Time management
- Coordination skills
- Multi-task management
- Problem solving
- Strong problem solver
- Complex Problem-solving
- Self-starter
- Resourceful
- Thrives under pressure
- Communication skills
- Strong interpersonal skills
- Professional and mature
- Social media savvy
- Culinary skills
- Food service background
- Childcare experience
- Restaurant experience
- Personal services
- Shopping services
- Shipping and receiving packages
- Multi-line phone proficiency
- Screening incoming calls
- Screening calls
- Database entry
- Customer needs assessment
- Purchasing and procurement
- Staff motivator
- Multi-task management
- Filing and data archiving
- Screening incoming calls
- Shopping services
- Customer needs assessment
Timeline
Personal Assistant
Digilogtech
03.2017 - 11.2022
Support Assistant
Primrose center inc
07.2008 - 12.2009
West Orange Tech