Summary
Work History
Education
Skills
Websites
Community Service
References
Timeline
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Holly Kerr

Holly Kerr

BROOKSVILLE,FL

Summary

Experienced team player adept at overseeing operations of individual and multi-unit facilities. Proven track record in developing successful programs to improve profitability. Seeking a career change to focus on customer service.

Work History

BROKER MANAGER

Advantage 1 Insurance, LLC
RIVERVIEW
  • Successfully met corporate enrollment targets while maintaining compliance with CMS Marketing regulations.
  • Established a reputation as a reliable advisor to clients by effectively communicating and delivering projects.
  • Enhanced revenue generation by leveraging expertise on products and services to refer clients successfully.
  • Achieved client satisfaction by effectively leveraging internal resources to meet their expectations and needs
  • Prospected through community events and social media marketing

TEAM LEAD

Palm Medical Centers
  • Demonstrated leadership by actively mentoring and training team to achieve exceptional sales results.
  • Applied the territorial model approach to enhance marketing impact and secure new enrollments
  • Maximized referral generation through the use of community resources, company tools, events, and networking
  • Executed the sales process from start to finish, ensured top-notch customer service, and minimized disenrollment rate.

PRECEPTOR

Dedicated Senior Medical Center
Largo, FL
  • Leveraged the territorial model framework to maximize marketing initiatives and successfully increase new enrollments
  • Utilized various resources including community support, company tools, events, and networking to drive referral generation
  • Implemented a successful sales approach and maintained continuous customer service for each client.
  • Achieved corporate enrollment goals while training and maintaining a high-quality team.

MEMBERSHIP GROWTH CONSULTANT

Dedicated Senior Medical Center
  • Achieved exceptional results by consistently generating high-quality sales leads in designated territory
  • Used multiple mediums to establish new memberships by teaming up with external business partners and local community businesses.
  • Consistently achieved and exceeded sales targets resulting in promotion to preceptor.

BENEFIT CONSULTANT

Wellcare
SPRING HILL, FL
  • Consistently achieved corporate enrollment targets by strictly following CMS and WellCare Marketing guidelines
  • Established trust as a reliable advisor by effectively communicating and executing projects
  • Increased revenue by leveraging product and service knowledge to guide clients
  • Utilized internal resources to effectively fulfill client expectations and needs.

SALES MANAGER

Haverty's Furniture
Port Richey, FL
  • Demonstrated successful leadership in managing sales team resulting in meeting growth objectives and surpassing sales targets
  • Crafted and executed an innovative business strategy to broaden consumer reach and solidify market standing
  • Presented sales, revenue and expenses reports as well as realistic forecasts to management

SALES ASSOCIATE

Haverty's Furniture
Port Richey, FL
  • Led efforts to direct customers to appropriate merchandise and effectively cross-sell products, resulting in enhanced revenue generation.
  • Consistently maintained extensive knowledge about products and upheld a well-organized product presentation on the sales floor
  • Increased revenue by building trust with customers and delivering appropriate product recommendations.

SALES ASSOCIATE

Kane's Furniture
New Port Richey, Fl
  • Increased sales by effectively utilizing persuasive communication skills in upselling add-on services
  • Generated $2K/month in revenue; named a consistent top performer consecutive months and years throughout tenure
  • Provided comprehensive training to new sales consultants, ensuring they were well-versed in company policies and best practices.
  • Supported in the design of company training manuals and brochures for customers.

CUSTOMER SERVICE REPRESENTATIVE

Kane's Furniture
New Port Richey, Fl
  • Offered expedited solutions to customer complaints and delivered comprehensive product knowledge
  • Managed customer accounts including processing of financing, billing, payments, renewals, and adjustments
  • Handled complaints with poise and grace, scheduled appointments, and documented all actions taken.

LICENSED AGENT

Liberty National
Tampa, Fl
  • Drove successful implementation of Sales Funnel approach, identifying untapped business potential and conducting effective sales presentations focused on client insurance and financial demands.
  • Acted as a trusted advisor, assisting clients and businesses in the execution of complete sales plans.

Education

BS IN SUPERIVISION AND MANAGEMENT ORGANIZATIONAL ADMINISTRATION -

Pasco-Hernando State College
New Port Richey, FL
01.2018

AAS IN BUSINESS ADMINSTRATION -

Pasco-Hernando State College
New Port Richey, FL
01.2015

HEALTH, LIFE, AND VARIABLE ANNUITYS -

Florida School of Insurance
Tampa, FL
01.2009

Skills

  • Medicare and Medicaid Knowledge
  • Strategic Planning
  • Process Improvement
  • Inside & Outside Sales
  • Public Speaking
  • Clear Presenter/Trainer
  • B2B Sales
  • New Business Development
  • Customer Retention
  • Lead Generation
  • Prospecting Skills
  • Conflict Resolution
  • Event Planning
  • Marketing
  • Team Leadership
  • Effective Delegator
  • High Emotional Intelligence
  • MS Excel
  • MS PowerPoint
  • Salesforce
  • Zoho
  • Portfolio Management
  • Client acquisition
  • Relationship Management
  • Quality Assurance
  • Customer Service
  • Staff Recruitment and Hiring
  • Critical Thinking
  • Data Analysis
  • Relationship Building
  • Strategy Development
  • Problem-Solving
  • Analytical Thinking
  • CRM Tracking
  • Team building
  • Revenue Generation
  • Effective Communication
  • Time Management
  • Self Motivation

Community Service

  • Local Food Banks and Senior Centers, 2019, Present
  • Phi Beta Lambda Future Business Leaders of America, 2014, 2015
  • Internship with The Greater Hernando County Chamber of Commerce, 2013

References

References available upon request.

Timeline

BROKER MANAGER

Advantage 1 Insurance, LLC

TEAM LEAD

Palm Medical Centers

PRECEPTOR

Dedicated Senior Medical Center

MEMBERSHIP GROWTH CONSULTANT

Dedicated Senior Medical Center

BENEFIT CONSULTANT

Wellcare

SALES MANAGER

Haverty's Furniture

SALES ASSOCIATE

Haverty's Furniture

SALES ASSOCIATE

Kane's Furniture

CUSTOMER SERVICE REPRESENTATIVE

Kane's Furniture

LICENSED AGENT

Liberty National

BS IN SUPERIVISION AND MANAGEMENT ORGANIZATIONAL ADMINISTRATION -

Pasco-Hernando State College

AAS IN BUSINESS ADMINSTRATION -

Pasco-Hernando State College

HEALTH, LIFE, AND VARIABLE ANNUITYS -

Florida School of Insurance

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Holly Kerr