Holly Kowalczyk
Exeter,Pennsylvania
Summary
To further my career in the field of which I obtained my degree. I wished to join the work force among Electrocardiograph Technicians, Phlebotomist’s, or Lab assistance’s. Resourceful individual recognized for promoting human connections that meet patient and caregiver needs. An energetic Behavioral Health Specialist known for providing in-depth patient assessments, determining appropriate courses for treatment and delivering educational resources. A compassionate professional with dynamic organizational and decision making skills. Organized professional with exemplary communication and collaboration skills and a background in patient advocacy. Enthusiastic and outgoing with a vast understanding of treatment resources and services that meet patient needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
Work History
Server
Perkins Family Restaurant
02.2014 - 05.2024
- Associating with the general public on a daily basis, as well as working with customers who are on a strict and/or simplified diets.
Service Manager
Perkins Family Restaurant
Scranton, PA
10.2019 - 05.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Behavioral Health Specialist
First Hospital
Kingston, PA
01.2018 - 10.2020
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
- Conducted individual and group therapy sessions to address psychological and emotional issues.
- Developed and implemented treatment plans for individuals with mental health problems.
- Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Educated patients on healthy lifestyle choices that can improve physical and mental wellbeing.
- Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.
EKG Technician
Wilkes-Barre General Hospital
Wilkes-Barre, PA
12.2017 - 01.2019
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Maintained accurate records of patient data, test results, and other relevant information.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
Customer Service Representative
Apria Healthcare
Hanover Township, PA
07.2017 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
EKG Technician
Wilkes-Barre General Hospital
Wilkes-Barre, PA
12.2015 - 07.2017
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Maintained accurate records of patient data, test results, and other relevant information.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
Team Lead
Lord & Taylor
Wilkes-Barre, PA
07.2012 - 07.2013
- Handling upset customers, communicating with individual via the telephone
- I also experienced manning a full team of call center associates.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Beauty Specialist
Kohl
01.2010 - 01.2012
- Dealing with the general public on a daily basis, I worked holidays where being able to handle pressure and stress was always a must
- I am also great at time constraints and meeting inventory needs.
Scheduler
Children Service Center
Wilkes-Barre, PA
05.2024 - 06.2025
- Coordinated scheduling for therapy sessions, ensuring optimal resource allocation and child attendance.
- Streamlined appointment management processes to enhance operational efficiency and reduce scheduling conflicts.
- Collaborated with multidisciplinary teams to prioritize service delivery based on client needs and availability.
- Developed and maintained comprehensive scheduling systems using electronic health record software for accurate tracking.
- Implemented best practices in time management, enhancing productivity within the scheduling department across multiple programs.
Scheduler
Northeast Eye Specialist
Kingston, PA
06.2025 - 02.2026
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Security Officer
Standing Stone Consultants
Wilkes-Barre, PA
02.2026 - Current
- Monitored premises to ensure safety and security of personnel and property
- Responded promptly to incidents, conducting thorough investigations and reporting findings
- Patrolled assigned areas regularly to deter unauthorized activities and enhance visibility
- Collaborated with local law enforcement during emergencies to facilitate swift resolutions
- Implemented safety measures that improved incident response times and reduced risk factors
- Conducted regular inspections of facilities to identify potential security vulnerabilities
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Allied Medical & Technical Institute
Forty Fort, PA2009
High School Diploma -
Hanover Area High School
Hanover, PASkills
- I have excellent communications skills obtained while working with the general public I am proficient with many computer programs such as word, excel, PowerPoint and dictation I have showed great knowledge in the fields of blood taking, blood pressure tracking and monitoring as well as injections, dermal punctures an urine specimen I am also certified in venipunctures
- Cognitive Behavioral Therapy
- Crisis Intervention
- Patient Health Assessments
- Behavioral Health
- Charting and Other Documentation
- Staff Supervision
- Customer Service
- Workplace Safety
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Professional
References
- Timothy Marcincavage Jr., Perkins Family Restaurant, Service Manager, 570-855-5537
- Jesse Rasimas, Loop Internet, Field Technician, 570-704-7494
- Lisa Mulvey, Allied Services, 570-905-5050
Timeline
Security Officer
Standing Stone Consultants
02.2026 - Current
Scheduler
Northeast Eye Specialist
06.2025 - 02.2026
Scheduler
Children Service Center
05.2024 - 06.2025
Service Manager
Perkins Family Restaurant
10.2019 - 05.2024
Behavioral Health Specialist
First Hospital
01.2018 - 10.2020
EKG Technician
Wilkes-Barre General Hospital
12.2017 - 01.2019
Customer Service Representative
Apria Healthcare
07.2017 - 12.2017
EKG Technician
Wilkes-Barre General Hospital
12.2015 - 07.2017
Server
Perkins Family Restaurant
02.2014 - 05.2024
Team Lead
Lord & Taylor
07.2012 - 07.2013
Beauty Specialist
Kohl
01.2010 - 01.2012
High School Diploma -
Hanover Area High School
Allied Medical & Technical Institute