HOLLY KRAMER
Dubuque,Iowa
Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Overview
27
27
years of professional experience
Work History
Financial Coordinator- Claims
Cottingham & Butler
Dubuque, IA
03.2026 - Current
- Managed financial transactions and ensured accurate record-keeping for client accounts.
- Maintained compliance with internal policies and external regulations.
- Coordinated daily operations for third-party administration services.
- Developed and maintained documentation for processes and procedures.
General Manager
Catfish Charlie's
Dubuque, Iowa
03.2010 - 03.2024
- Cultivated strategic partnerships with vendors and suppliers to enhance service delivery.
- Recruited team members to maintain adequate staffing levels.
- Coordinated comprehensive staff training sessions to ensure adherence to company policies and improve operational standards.
- Created policies, procedures and guidelines for staff members' daily operations.
- Created policies, procedures and guidelines for staff members' daily operations.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Planned, coordinated, and executed company events and promotions to drive engagement and brand visibility.
Assistant Manager
Hometown Cash Advance
Dubuque, Iowa
04.2016 - 04.2018
- Helped oversee the daily operations of the store, managing staff and inventory.
- Oversaw daily store operations, managing staff and inventory to ensure smooth functioning.
- Tracked store inventories and replenished products according to demand.
- Utilized knowledge of company products and services to make recommendations and upsell items according to customer needs.
- Managed daily financial transactions and cash flow, contributing to overall store profitability.
Dual Rate Cage Supervisor
Diamond Jo Casino
Dubuque, Iowa
03.2000 - 01.2003
- Processed large volumes of cash quickly without compromising accuracy or security protocols.
- Trained new associates on cage operations and departmental policies, enhancing team readiness and compliance.
- Developed system for tracking patron transactions and balancing cash drawer, ensuring accuracy and security.
- Managed multiple tasks simultaneously, maintaining focus on quality service and customer satisfaction.
- Managed multiple tasks simultaneously while remaining focused on providing quality services.
- Completed paperwork for monetary transactions at point of sale.
Education
High School Diploma -
Hempstead High School
Dubuque, IowaSkills
- Claims Processing
- Financial Oversight
- Financial analysis
- Compliance management
- Record keeping
- Process Improvement
- Problem solving
- Customer Relations
Timeline
Financial Coordinator- Claims
Cottingham & Butler
03.2026 - Current
Assistant Manager
Hometown Cash Advance
04.2016 - 04.2018
General Manager
Catfish Charlie's
03.2010 - 03.2024
Dual Rate Cage Supervisor
Diamond Jo Casino
03.2000 - 01.2003
High School Diploma -
Hempstead High School