Holly Landon-Crippen
Escondido,CA
Summary
Talented Case Manager, with 16 years Counseling and Case Management, who is highly adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager
Capalina Comprehensive Treatment Center
2023.07 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Certified Substance Abuse Counselor
Interfaith Community Services Inc.
2022.06 - 2023.07
- Assisted clients in navigating the complex process of accessing community resources, resulting in improved overall wellbeing.
- Increased client retention in treatment programs by building strong therapeutic relationships and promoting personal accountability.
- Maintained accurate documentation of client progress, contributing to continuous improvement in service delivery and outcomes measurement.
- Implemented crisis intervention procedures when necessary, ensuring prompt resolution of urgent situations affecting clients'' safety or wellbeing.
- Coordinated closely with probation officers and court systems, facilitating productive collaboration between treatment providers and legal authorities for optimal client outcomes.
Counselor III
Phoenix House Foundation
2021.11 - 2023.07
- Deliver individual and group substance abuse counseling services, substance abuse educational services, and other gender-specific and culturally responsible therapeutic activities throughout the continuum of care.
- Facilitates group treatment interventions. Using standardized offender assessment information in developing treatment plans or specific programs.
- Maintenance of individual client treatment files in accordance with agency policies and procedures, including documentation of vocational/educational activities as well as all other pertinent documentation.
- Participate in daily shift exchange including documenting in facility log at the end of shifts and thoroughly reviewing log at the start of shifts.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Behavioral Health Specialist III
Riverside County Behavioral Health
2016.05 - 2021.11
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used ELMR to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Facilitated the MOM's Program and Family Preservation Court, to include court reports, probation reports, and drug test results.
- Contributed to program development initiatives aimed at improving service delivery within the organization''s behavioral health division.
- Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
Education
Bachelor of Science - Human Services, With An Emphasis On Addiction
University of Phoenix
San Diego, CA2026
Certified - Alcohol And Other Drug Studies
Palomar College
San Marcos, CA06.2011
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Positive Attitude
- Email and Telephone Etiquette
- Care Coordination
- Case Planning
- Documentation proficiency
- Community Outreach
- Records Management
- Crisis Intervention
- Resource Management
- Case Management Tracking
- Interdisciplinary Collaboration
- Patient Assessment
- Needs Assessment
- Utilization review
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
Accomplishments
2017 Recovery Happens, Counselor of the Year, Mid-County Region
Timeline
Case Manager
Capalina Comprehensive Treatment Center
2023.07 - Current
Certified Substance Abuse Counselor
Interfaith Community Services Inc.
2022.06 - 2023.07
Counselor III
Phoenix House Foundation
2021.11 - 2023.07
Behavioral Health Specialist III
Riverside County Behavioral Health
2016.05 - 2021.11
Bachelor of Science - Human Services, With An Emphasis On Addiction
University of Phoenix
Certified - Alcohol And Other Drug Studies
Palomar College
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