Holly Lang

Planned and implemented individualized interventions as part of behavior treatment plans.

Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.

Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.

Cultivated relationships with fellow staff members to enhance team collaboration.

• Monitored dining area to assess server capacity and estimate wait times.
• Handling guests with 'service recovery' techniques to turn a negative experience into a positive one.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

• Provided exceptional service, responding to requests and concerns as well as accommodating guests with children and special needs
• Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
• Employed strong organizational skills to handle high-volume service periods without compromising quality.