Holly Layne
Danville,VA
Summary
Dynamic and results-driven management professional with extensive experience in operational management and team leadership. Recognized for fostering collaborative environments and consistently delivering exceptional results. Proven track record in optimizing operational efficiency, enhancing productivity, and driving customer satisfaction through strategic planning and effective staff development. Skilled in navigating complex business challenges with strong problem-solving and communication abilities while maintaining adaptability in changing environments. Committed to streamlining processes to reduce costs and promote organizational success, leveraging sound judgment and independent decision-making to positively impact company performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Modwash
03.2024 - Current
- Led operational initiatives to enhance team productivity and service delivery.
- Developed and implemented training programs to improve staff performance and customer satisfaction.
- Streamlined communication processes between departments to ensure alignment with organizational goals.
- Analyzed operational workflows to identify inefficiencies and recommend improvements for resource allocation.
- Managed inventory systems, optimizing stock levels to reduce costs while maintaining service quality.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- preventive maintence worked on equiptment to keep all moving parts operational to ensure effective washs
- troubleshooting equiptment whan someing isnt working properly
Key Holder
American Freight Furniture and Mattress
04.2021 - Current
- Mattress and furniture sales, floor cleanliness, product assembly, loading and unloading product for customers and company, opening and or closing store, shift lead, operation managers assistant.
Child Caregiver
self employeed
10.2004 - Current
- Personal care giver for children and spouse , managing family household and monthly budget.
Firefighter/EMT
tunstall volunteer fire and rescue
09.2002 - Current
- Control and extinguish municipal fires, protect life and property, and conduct rescue efforts.
Unarmed Security Guard
Admiral Security Services
04.2019 - 01.2021
- Campus security, id card issue, monitoring visitor coming an going from campus, assisting student lock out , monitoring contractors assigned to campus for work orders
Janitor/Custodian
deshaz janitorial cleaning service
01.2018 - 09.2018
- Keep buildings in clean and orderly condition. preform heavy cleaning duties such as cleaning floors , shampooing carpets rugs washing walls and glass, removing rubbish. duties may include tending Furnace and boiler. preforming routine maintence activities, notifying managment of needing repairs . and cleaning snow or debris from sidewalk.
Security Guard
Allied Universal
07.2017 - 11.2017
- Guard, patrol, monitoring premises to prevent threat or theift, violent or infractions tol rules, operate metal detectors and xray machines
Customer Service Representative
RadioShack
01.2015 - 04.2015
- Interact with customers to provide information in response to inquiries about products services and handle an resolve complaints
Aviation Boatswain's Mate Handler
United States Navy
09.2006 - 01.2014
- Aircraft carrier takeoff and landing operation, duties including installing and maintaining visual landing aids testing and maintaining launch and recovery equipment using electronic and mechanical test equipment and hand tools, activating launch and recovery operations using hand and light signals, maintaining logs for flight operations of launch, recoveries, and equipment management
Education
certification in EMT -
Danville Community College
Danville, VA03.2020
Some collage - Massage Therapy
Anthem medical collage
Gravois bluff, mo08.2014
Skills
- EMT Experience
- Custodial Experience
- Furniture Sales
- Vital Signs
- Medical Imaging
- Military Experience
- Security
- Sales
- Staff management
- Inventory control
- Operations management
- Staff development
Certification
- EMT Certification
- BLS Certification
- Guard Card
Timeline
Assistant General Manager
Modwash
03.2024 - Current
Key Holder
American Freight Furniture and Mattress
04.2021 - Current
Unarmed Security Guard
Admiral Security Services
04.2019 - 01.2021
Janitor/Custodian
deshaz janitorial cleaning service
01.2018 - 09.2018
Security Guard
Allied Universal
07.2017 - 11.2017
Customer Service Representative
RadioShack
01.2015 - 04.2015
Aviation Boatswain's Mate Handler
United States Navy
09.2006 - 01.2014
Child Caregiver
self employeed
10.2004 - Current
Firefighter/EMT
tunstall volunteer fire and rescue
09.2002 - Current
Some collage - Massage Therapy
Anthem medical collage
certification in EMT -
Danville Community College