Lauren Balzano

Work History

Assistant Manager

Family Dollar

Chicago

02.2022 - Current

Oversaw day to day store operations
Opened and closed store
Counted cash drawers and coordinated change orders for employees
Answered questions from customer over the phone, email, and in person
Managed store inventory
Coordinated schedules and assigned team members shifts
Ensured individual financial reports aligned with store operations
Trained new employees on company processes and procedures
Counseled, mentored and disciplined staff
Managed nightly cash totals
Managed opening and closing store
Acted as customer service representative
Handled and submitted incoming sales calls
Monitored employee attendance records, timekeeping, and payroll information.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Supervised daily operations including scheduling shifts, assigning duties.
Resolved conflicts between team members in an effective manner.
Maintained accurate records of sales transactions using point-of-sale systems.
Managed customer service inquiries and complaints in a timely manner.
Communicated regularly with customers to gain insights into their needs.
Conducted regular performance reviews for employees to identify areas of improvement.
Ensured compliance with safety regulations and company policies.
Evaluated individual and team business performance and identified opportunities for improvement.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed completed work to verify consistency, quality, and conformance.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Cashier/Assistant Manager

Bridgeport Bakery

Chicago

03.2020 - 10.2021

CLOSED DOWN Oct 31st due to financial issues
Do weekly inventory on ingredients and supplies.
Create weekly schedule for all storefront employees
Ensure that orders for specialty cakes are completed on time.
Maintain accurate monthly invoices for customer accounts
Assist the customers in buying bakery products, understand customer needs, give fresh products, take orders and pack them as per buyer's specifications.
Inform customers of the billing section of the cost and process credit or cash payments for the products that are bought.
Other job duties include procuring fresh products, assisting the bakers while they are baking and ensure quality check of the bakery products.
Remove outdated products as needed.
Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
Recruited, trained, and supervised staff members while providing guidance and support when necessary.
Provided feedback to management regarding employee performance issues or opportunities for improvement.
Processed payments from customers using various payment methods such as credit cards or cash.
Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
Implemented operational procedures such as opening and closing procedures for the store.

Cashier/Customer Service

HAMBURGER HEAVEN

Chicago

06.2017 - 11.2019

Meeting and greeting customers
Taking food and drink orders
Operating cash registers and receive payment from customer in cash or by credit card
Serving customers
Promoting positive guest relations

Fire Communication Operator 1

OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS

Chicago

12.1998 - 02.2016

Receives emergency 9-1-1 calls from persons reporting fires or requesting emergency medical services
Operates a two-screen computer console connected to a computer-aided dispatch (CAD) system and telephone equipment to receive and process 9-1-1 calls
Obtains pertinent information from callers to determine location and extent of fire including conditions at the incident scene and if hazardous materials are present
Obtains pertinent information from callers requesting emergency medical services and uses a triage computer screen to determine whether requests are of an emergency and life threatening nature
Makes determination based on information provided and informs callers whether an ambulance will be dispatched
Assigns priority codes and provides pre-arrival instructions to callers awaiting emergency medical services
Relays emergency requests information to Fire Communications Operator II for dispatching
Records reported interruptions to water, telephone and utility services, and traffic flow problems and relays information to dispatch personnel
Notifies appropriate officials of Fire Department emergency incidents, as required
Answers non-emergency calls regarding requests for information such as locations of fire houses or reporting of potential fire hazards, as required
Notifies public utilities of services required by the Fire Department at scenes of emergencies, as required
Must keep EMT license up to date by attending at least 80 hours of approved continuing education classes
Managed multiple tasks simultaneously while maintaining attention to detail.
Learned and followed safety and emergency procedures.

Summary

Overview

Work History

Assistant Manager

Cashier/Assistant Manager

Cashier/Customer Service

Fire Communication Operator 1

Education

High school diploma -

Skills

Certification

Personal Information

Assessments

Timeline

Similar Profiles

Ronin AndersonRonin Anderson

Darlene CadoreDarlene Cadore

Tyvarion ToliverTyvarion Toliver

Sherell HaskinSherell Haskin

EBONY ROSSEBONY ROSS