Holly Lester
Honey Grove
Summary
At Fastlane/Moon Mart, I excelled as a Store Manager, leveraging my expertise in inventory management and exceptional leadership to drive operational excellence and foster team development. My strategic approach resulted in significant performance improvements, showcasing my ability to build relationships and effectively manage resources for optimal results.
Overview
19
19
years of professional experience
Work History
Store Manager
Fastlane/Moon Mart
Honey Grove
06.2005 - 10.2024
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed orders to restock shelves.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained accurate records of employee performance reviews.
- Delegated work to staff, setting priorities and goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Formed and sustained strategic relationships with clients.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed relationships with suppliers to negotiate better prices.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Ensured compliance with safety regulations and company policies.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
North Lamar
Paris, TX03-1995
Skills
- Visual merchandising
- Point of sale
- Inventory management
- Sales analysis
- Customer service
- Team leadership
- Employee training
- Schedule management
- Financial reporting
- Relationship building
- Conflict resolution
- Process improvement
- Compliance management
- Inventory control
- Employee supervision and motivation
- Accurate money handling
- Outstanding communication skills
- Store displays
- Performance reviews
- Employee terminations
- Shift scheduling
- Team building and leadership
- Store opening and closing procedures
- Sales expertise
- Accurate cash handling
- Retail merchandise quality standards
- Flexible schedule
- Cash management
- Staff performance improvement
- Retail inventory management
- Operations management
- Store merchandising
- Staff management
- Bank deposit procedures
- Opening and closing procedures
- Recruitment and hiring
- Team building
- Staff supervision
- Employee scheduling
- Bank and safe deposits
- Customer service management
- Store opening and closing
- Team development
- Sales promotions
- Friendly and positive
- Team motivation
Timeline
Store Manager
Fastlane/Moon Mart
06.2005 - 10.2024
High School Diploma -
North Lamar