Holly Lour
Independence,KS
Summary
Dynamic professional with a proven track record at J B Hunt, enhancing supply chain security and streamlining onboarding processes. Excelled in roles requiring exceptional teamwork, collaboration, and data entry skills. Achieved significant improvements in client well-being and operational compliance through ethical practice and motivational interviewing, demonstrating a strong commitment to customer relations and professional boundaries.
Overview
4
4
years of professional experience
Work History
Human Services Assistant
Kansas Department of Children and Families
05.2024 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Enhanced client well-being by providing comprehensive support and coordinating with other service providers.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Determine a client's needs and refer s to appropriate person for assistance or take the necessary information to make an appropriate referral for the customer
Supply Chain Security
J B Hunt
11.2021 - 04.2024
- Established strong vendor relationships through effective communication and collaboration, enhancing overall supply chain effectiveness.
- Respond to Cross Boarder and High Value Load programs
- Work with internal and external parties to resolve mildly complex issues at remote security sites and write detailed reports about each issue that occurs.
- Monitors compliance with Standing Operating Procedures for department and remote sites and discrepancies for management.
Onboarding Specialist
J B Hunt
09.2020 - 10.2021
- Inform driver-applicants who do not meet the requirements the they are currently ineligible but keep them interested in working for J.B. Hunt for the future.
- Receive phone applications, screen, and schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants by using multiple systems to ensure DOT requirements are met before hire.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Balancing inbound and outbound calls within a call center.
Education
Cosmetology - Hair Design
Paul Mitchell The School
Portland10-2016
Skills
- Professional boundaries
- Motivational interviewing
- Ethical practice
- Teamwork and collaboration
- Social perceptiveness
- Data entry
- Customer relations
2020 Top 5 Onboarding Specialists
My first year as an Onboarding Specialist, I was honored to be one of the top five in my department.
Timeline
Human Services Assistant
Kansas Department of Children and Families
05.2024 - Current
Supply Chain Security
J B Hunt
11.2021 - 04.2024
Onboarding Specialist
J B Hunt
09.2020 - 10.2021
Cosmetology - Hair Design
Paul Mitchell The School
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