Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Holly Mack

Powder Springs,GA

Summary

Personable and dedicated Customer Service Specialists with extensive experience in [Type] industry customer service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. I am an ambitious, career-focused job seeker, anxious to obtain an entry-level position leading to growth and financial opportunities to help launch my career while achieving company goals.

Overview

13
13
years of professional experience

Work History

Mid Level Management

Hampton Inn Saraland
Saraland , AL
03.2022 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Coordinated with other departments to establish interdepartmental collaboration initiatives.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Specialist (Call Center Manager)

Alorica
Mobile, AL
06.2018 - 03.2022
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Responded to customer emails with accurate product and service information.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.

Lead Infant Teacher

Dauphin Way Childcare Development Center
Mobile , AL
09.2015 - 12.2019
  • Provided guidance and supervision to a group of 10 children aged 0-2 years of age in a safe, secure environment.
  • Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities.
  • Assisted with meal times by helping children serve themselves and encouraging healthy eating habits.
  • Maintained positive relationships with parents by communicating regularly about their child's development.
  • Developed lesson plans that were age appropriate and met the needs of each individual child.
  • Encouraged social interaction among the children through games and activities.

Lead Two Year Old Teacher

La Petite Academy
Mobile , AL
03.2011 - 09.2015
  • Provided daily guidance and support to two year old children in the classroom.
  • Developed individualized lesson plans based on each child's learning needs and interests.
  • Assisted with potty-training, feeding, and other daily routines for young students.
  • Monitored student behavior and worked to ensure a safe environment for all participants.
  • Participated in parent conferences to discuss student progress and development.

Education

Associate of Applied Science - Business Administration

Virginia College
Mobile, AL
05-2010

Skills

  • Innovation Management
  • Staff Development
  • Meeting Facilitation
  • Emergency Response
  • Customer Service
  • Business Administration
  • Staff Management
  • Schedule Management
  • Staff Training
  • Team Leadership
  • Computer Skills

Affiliations

  • meeting new people
  • networking
  • entrepreneurship

References

References available upon request.

Timeline

Mid Level Management

Hampton Inn Saraland
03.2022 - 01.2024

Customer Service Specialist (Call Center Manager)

Alorica
06.2018 - 03.2022

Lead Infant Teacher

Dauphin Way Childcare Development Center
09.2015 - 12.2019

Lead Two Year Old Teacher

La Petite Academy
03.2011 - 09.2015

Associate of Applied Science - Business Administration

Virginia College

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Holly Mack