Sandra Harris
Madison,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mid-Level Manager
United States Postal Service, USPS
Madison, AL
02.2014 - Current
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Prepared reports on operational activities for upper management review.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Developed strategies to improve efficiency within the post office's operations.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Monitored security cameras to ensure safe working environment for staff members.
- Assisted in the hiring and training of new employees.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Maintained financial records, including budgets, expenditures, and income.
Education
High School Diploma -
Thomastown Attendance Center
Carthage05-1998
Some College (No Degree) - Psychology
Jackson State University
Jackson, MSSkills
- Innovation management
- Staff Development
- Meeting facilitation
- Staff Management
- Project Planning
- Cost Control
Certification
- Yellow Belt Certified -Lean Six Sigma
Accomplishments
- Certificate of Recognition FY2023 End of Year EAS Award
- Certificate of Recognition FY2022 End of Year EAS Award
- Certificate of Appreciation September 2020
Timeline
Mid-Level Manager
United States Postal Service, USPS
02.2014 - Current
High School Diploma -
Thomastown Attendance Center
Some College (No Degree) - Psychology
Jackson State University
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