Holly McVey
Waco
Summary
Dynamic Front Office Receptionist at Westview Nursery and Landscape, adept at enhancing customer satisfaction through effective communication and problem-solving. Streamlined appointment scheduling and implemented an efficient filing system. Recognized for maintaining professionalism while managing sensitive information and fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Westview Nursery and Landscape
12.2019 - 09.2025
- Developed and maintained relationships with clients, enhancing customer satisfaction and loyalty.
- Implemented efficient filing system for client records, improving access to information for team members.
- Coordinated scheduling of appointments and landscape consultations to optimize staff productivity.
- Resolved client inquiries and complaints promptly, contributing to positive customer experiences and retention.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender
Heitmillers Steakhouse
03.2021 - 07.2024
- Crafted signature cocktails and maintained bar menu to enhance guest experience.
- Provided exceptional customer service, ensuring timely order delivery and satisfaction.
- Trained new bartenders on mixing techniques, equipment usage, and customer interaction.
- Implemented cleanliness protocols, ensuring compliance with health regulations and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Associate of Science - Science
McLennan Community College
Waco, TXHigh School Diploma -
Paintsville Kentucky ISD
Paintsville, KY05-2003
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Administrative skills
- Customer service
Languages
English
Timeline
Bartender
Heitmillers Steakhouse
03.2021 - 07.2024
Front Office Receptionist
Westview Nursery and Landscape
12.2019 - 09.2025
Associate of Science - Science
McLennan Community College
High School Diploma -
Paintsville Kentucky ISD